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Senior Lead, Automation – Observability Platforms
senior · Technology / Software Development
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position : Senior Lead, Automation – Observability Platforms
Role Overview
We are seeking a highly motivated Senior Automation Engineer to drive automation, self-service, and platform engineering initiatives across the enterprise Observability ecosystem. This is a hands-on Individual Contributor role responsible for designing, developing, and implementing automation solutions that improve the scalability, reliability, and operational efficiency of observability platforms including Dynatrace, SCOM, OpenTelemetry, ServiceNow ITOM Event Management and associated monitoring technologies.
The ideal candidate will possess a strong software engineering and automation mindset with experience in platform integrations, Infrastructure as Code (IaC), API-driven solutions, DevOps practices, and observability automation. The role will focus on eliminating manual effort, accelerating onboarding, improving monitoring consistency, and enabling Observability-as-Code across the enterprise. This aligns with the reference document's emphasis on automation, API-driven onboarding, observability-as-code, CI/CD integration, and scalable monitoring practices.
Key Responsibilities
Automation Engineering
- Design, develop, and maintain automation solutions for enterprise observability platforms.
- Build self-service capabilities for application onboarding, monitoring configuration, dashboard provisioning, and alert setup.
- Develop reusable automation frameworks and workflows to standardize monitoring deployment across applications and infrastructure.
- Drive adoption of Observability-as-Code practices across Dynatrace, SCOM, and ServiceNow ITOM & Event Management.
- Create automated provisioning and configuration solutions using APIs, infrastructure-as-code, and configuration management tools.
Platform Integration & Engineering
- Develop integrations between Dynatrace, SCOM, ServiceNow, CMDB, Azure DevOps, GitHub, cloud platforms, and enterprise tooling.
- Build automated event enrichment, correlation, routing, and remediation workflows.
- Design automation for monitoring onboarding, tagging, management zone creation, alert creation, and dashboard generation.
- Automate health checks, compliance validations, monitoring coverage assessments, and operational reporting.
- Support platform modernization initiatives through API-first engineering approaches.
DevOps & CI/CD
- Integrate observability automation into CI/CD pipelines.
- Develop deployment pipelines for monitoring configurations, dashboards, synthetic monitors, and alerting policies.
- Implement version control and code promotion strategies for monitoring assets.
- Support GitHub Actions, Azure DevOps Pipelines, and other automation platforms.
AI & Advanced Automation
- Develop automation leveraging Dynatrace Davis AI and ServiceNow capabilities.
- Create automated incident enrichment and response workflows.
- Implement automated root cause data collection and operational insights generation.
- Support AI-assisted observability and predictive monitoring initiatives.
Operational Excellence
- Identify manual operational activities suitable for automation.
- Improve platform scalability through engineering-driven solutions.
- Reduce onboarding effort and operational overhead through automation.
- Contribute to enterprise standards, coding frameworks, documentation, and automation governance.
- Create reusable runbooks and knowledge assets to improve operational consistency.
Required Technical Skills
Observability Platforms
- Strong hands-on experience with:
- Dynatrace APIs, Configuration API, Metrics API, Environment API
- Dynatrace OneAgent deployment automation
- Dynatrace dashboard and alert automation
- ServiceNow Event Management integrations
- Microsoft SCOM administration and automation
- OpenTelemetry concepts and telemetry pipelines
Programming & Scripting
- Advanced proficiency in:
- Python
- PowerShell
- Shell/Bash scripting
- REST APIs
- JSON/XML/YAML
Infrastructure as Code & Automation
- Experience with:
- Terraform
- Ansible
- GitHub Actions
- Azure DevOps Pipelines
- CI/CD automation frameworks
Development & Integration
- API development and integration expertise
- Webhook-based integrations
- Source control management (Git/GitHub)
- ServiceNow REST/SOAP integrations
- Automation framework development
Cloud & Platform Technologies
- Azure and/or AWS
- Windows and Linux platforms
- Container technologies and Kubernetes (preferred)
- Enterprise infrastructure and application monitoring concepts
Desired Experience
- 12+ years of IT experience.
- 5+ years focused on automation engineering, platform engineering, or DevOps.
- Experience building enterprise-scale automation solutions.
- Experience supporting large observability environments.
- Experience working with financial services or highly regulated industries.
- Strong understanding of monitoring architectures and observability best practices.
- Experience developing reusable engineering products and automation libraries.
Preferred Certifications
- Dynatrace Associate or Professional Certification.
- Terraform Associate Certification.
- Microsoft Azure Certification.
- ServiceNow ITOM Certification.
- GitHub Foundations / GitHub Administration Certification.
- ITIL Foundation Certification.
Success Measures
Success in this role will be measured by:
- Reduction in manual operational effort.
- Increased automation adoption across observability platforms.
- Faster application onboarding and monitoring deployment.
- Reduced monitoring configuration lead times.
- Improved monitoring consistency and standardization.
- Increased self-service capability adoption.
- Improved platform scalability and operational efficiency.
- Higher observability coverage through automation.
Reduced operational risk through standardized en
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.