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Senior UX Researcher

senior · Technology / Software Development

We Are Waiting for You

Hi there!

I am Álvaro Gallego, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at Zurich!

First of all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

What Can You Expect?

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.

As a UX Researcher Senior you will have the opportunity to:

• Collaborate on strategic and innovative initiatives that improve the experience of internal users, such as underwriters, claims handlers, and other business teams across Zurich.
• Lead end-to-end research activities across multiple projects, from discovery and user interviews to usability testing, insights synthesis, and recommendations.
• Support product and business teams in understanding user needs, behaviours, pain points, and opportunities, helping shape more user-centred solutions.
• Contribute to the design and validation of innovative experiences, including conversational AI, intelligent workflows, and emerging digital solutions.
• Partner with UX/UI designers, product owners, engineers, architects, and business stakeholders to ensure user insights are considered throughout the product lifecycle.
• Drive evidence-based decision making through a combination of user research, business understanding, market trends, and qualitative and quantitative insights.
• Explore new research approaches, tools, and technologies that help the team continuously improve the way we understand and support our users.
• Work across multiple initiatives simultaneously, balancing priorities while maintaining a high standard of research quality and impact.
• Enhance your skills through exposure to complex enterprise products, AI-enabled experiences, and cross-functional collaboration.
• Contribute to a team that values curiosity, innovation, collaboration, and continuous learning.

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team.

We are particularly interested in someone who sees research not only as a validation activity, but as a way to uncover opportunities, challenge assumptions, and help teams make better-informed decisions.

1. Individual Contribution and Technical Requirements

• You have significant experience as a UX Researcher working on digital products, enterprise platforms, or complex user journeys.
• You are skilled in a wide range of research methodologies, including user interviews, usability testing, discovery research, surveys, workshops, and concept validation.
• You can translate research findings into clear, actionable insights into clear recommendations that support product, business, and design decisions.
• You are comfortable navigating ambiguity and identifying the right questions before jumping to solutions.
• You have experience working with complex stakeholder environments where business objectives, user needs, operational realities, and technical constraints must be balanced.
• You bring a strategic mindset and are able to connect user insights with broader business goals and opportunities.
• You are proactive, curious, and continuously look for opportunities to improve products, services, and ways of working.
• You have strong storytelling and communication skills, allowing you to influence decisions through evidence, insights, and actionable recommendations
• You are comfortable working on multiple initiatives simultaneously and adapting to changing priorities.
• Experience with AI-enabled experiences, conversational interfaces, intelligent assistants, automation, or emerging technologies is highly desirable.
• Experience with UX/UI design, prototyping, Figma, service design, or front-end technologies would be considered a strong advantage.

2. Project Management Skills

• You are able to manage and prioritize research activities across multiple projects simultaneously.
• You can independently plan research initiatives, define objectives, manage timelines, and deliver meaningful outcomes.
• You are organised, adaptable, and comfortable operating in dynamic environments with evolving priorities.
• You communicate clearly with both technical and non-technical stakeholders.
• You can facilitate workshops, discovery sessions, and alignment activities that help teams move forward with confidence.
• You are able to identify risks, dependencies, and opportunities throughout the research lifecycle.
• You understand how to influence decisions through evidence, collaboration, and stakeholder engagement.
• You can build alignment among diverse stakeholders while maintaining a strong focus on user needs and business value.

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.
• Option to work abroad up to 25 days yearly.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts 
• Functional diversity benefits 
• Stock options and mortgage benefits.

Where Are We Located?

Barcelona, Poblenou.

#Li-hybrid

We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English.

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

Zurich Technology Delivery Center – Your Talent, Our Strength

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Schedule: Full Time
• Recruiter name: Alvaro Gallego Zazo