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Vice President Markets Tax Operations
lead · Risk & Compliance
Shape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. You have found the right team!
As a Vice President Markets Tax Operations within the North America Markets Tax Operations team, you will own the end-to-end cadence of leadership reporting, strategic messaging, and operational transparency, ensuring senior stakeholders receive clear, data-driven narratives that accurately reflect the team's performance, priorities, and risk. You will coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm’s processes.
Job responsibilities
Develop and deliver executive-level reports and presentations for the Management Committee and steering committees, providing strategic insights and thought leadership
Develop and maintain a working knowledge of the end-to-end business processes across all sub-teams, ensuring that reporting and communications accurately reflect operational realities rather than surface-level summaries
Coordinate the execution of strategic initiatives and department-wide deliverables in partnership with senior leaders across JPMorgan Chase
Engage with sub-team leads across all functions within the organization to gather operational data, project status, KPIs, and risk indicators on a recurring basis, distilling disparate inputs into a unified, coherent picture of organizational performance
Oversee the Tax Utility Leadership Team’s operating rhythm, including strategic reviews, goal-setting sessions, and leadership offsites
Manage governance of the department’s goals, ensuring transparency through key performance metrics that measure organizational effectiveness
Participate in ongoing business planning activities, including budgeting, headcount forecasting, priority setting, and initiative funding
Partner with other Chiefs of Staff to drive alignment and activation of firm-wide priorities
Foster strong partnerships with senior leaders and cross-functional teams (e.g., Finance, People) to ensure timely delivery of firm-wide commitments
Required qualifications, capabilities, and skills
7+ years of experience in delivering intelligent automation and business analysis or equivalent experience with at least 3 years in business management, chief of staff, management consulting, or strategic communications roles within a large, matrixed organization
Bachelor's degree in Business, Tax, Finance, Communications, or a related discipline
Proven ability to gather and analyze complex data and to develop accurate conclusions with deep comprehension of the business to understand risk implications
Significant business and technical expertise and problem-solving methodologies focused on analyzing complex operating models, anticipating issues and use of appropriate technology to mitigate risk
Advanced knowledge of one or multiple intelligence automation applications and programming languages
Experience in coaching and directing less experienced team members on automation tools
Proven ability to operate independently with minimal direction while maintaining alignment with leadership priorities
Experience with analytics and reporting expertise, including the ability to interpret metrics, identify patterns, and synthesize insights from key performance indicators
Demonstrated success in strategic planning and project management, with a strong sense of urgency and commitment to timely execution
Strong knowledge and comprehension of Internal Revenue Codes Chapter 3, Chapter 4, and Chapter 61
Understanding and expert knowledge of Internal Revenue Service Forms W9 and W8 as well as their associated requirements: Forms 1099 series, 1042-S; Forms 945 and 1042
Preferred qualifications, capabilities, and skills
Master of Business Administration or Master’s degree
Advanced skills and understanding of business analysis, design, development, testing, and deployment
Preferred experience supporting more than one CCB Operations Function/Line of Business