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Operations Processing Representative (Hybrid, Webster)
entry · Other
Start Your Career with a Team That Supports Growth
Looking for a role where you can learn, grow, and make an impact? Join our team as an Operations Processing Representative. This is a department made up of four specialized teams that help keep our business running smoothly every day.
This is more than a processing role—it is an opportunity to build valuable experience in operations, administration, customer support, and the insurance industry. Many employees start on one team and expand their skills by exploring opportunities across other areas within Support Services as their careers grow.
We are looking for someone who is organized, dependable, and enjoys working in a fast-paced environment. In this role, you will help support our customers, business partners, and internal teams by reviewing documents, processing information, and ensuring important business activities are completed accurately and on time.
If you are a team player who enjoys learning new skills, solving problems, and being part of a supportive work environment, we encourage you to apply.
What You'll Do
Imaging
Indexing:
- Review, organize, index, and maintain electronic and scanned documents to ensure information is accurate, complete, and easily accessible.
- Research and identify unclassified, incomplete, or improperly categorized documents, ensuring they are routed and processed correctly.
- Process, distribute, and route critical legal documents and communications in support of Claims, Underwriting, and other business operations.
- Quality & Records Management: Maintain document quality standards and ensure compliance with established imaging, records retention, and records management procedures.
- Lobby Coverage: As scheduled, provide exceptional customer service by welcoming visitors, responding promptly and professionally to inquiries, creating a positive visitor experience, and ensuring compliance with building security, visitor management, and check-in/check-out procedures.
Financial Support Services (FSS)
- Medical Bill Database: Log incoming demands and medical bills accurately to support efficient workflow management and timely processing.
- Add Providers: Process and/or request W-9 forms and maintain accurate vendor and provider records.
- Exceptions Report / No Match Report: Research unidentified medical bills, gather and enter necessary information, and facilitate submission to third-party vendors for processing.
- Administrative & Operational Support: Support departmental operations by maintaining accurate records, responding to requests, and ensuring timely completion of assigned tasks.
- Lobby Coverage: As scheduled, provide exceptional customer service by welcoming visitors, responding promptly and professionally to inquiries, creating a positive visitor experience, and ensuring compliance with building security, visitor management, and check-in/check-out procedures.
Mail Services
- Incoming Mail Management: Receive, open, sort, identify, and distribute incoming mail to the appropriate departments for processing.
- Agent Mail Processing: Research and decode Producer Codes to determine the appropriate Mail Code, file mail in the correct folders, and prepare and package mail for daily delivery.
- Marketing Notice Administration: Process agent-related updates, including agency location changes, new agent additions, agent terminations, and agent onboarding resulting from acquisitions.
- Certified Mail Processing: Prepare certified letters for mailing by applying the appropriate certified postage using the postage meter system and ensuring timely delivery.
- Lobby Coverage: Serve as the first point of contact for visitors, agents, customers, vendors, and employees entering the facility. Greet visitors in a professional and welcoming manner, verify visitor check-in requirements, provide assistance and direction as needed, and ensure compliance with building security and visitor management procedures.
Administrative Support Services
- Policy Cancellation Processing (UCancels): Manually enter policy cancellation information into company systems and generate the required Certificates of Mailing to ensure compliance with notification and regulatory requirements.
- Policy Quoting Support: Prepare and provide policy quotes to the Underwriting team, ensuring accuracy, quality, and timely turnaround of requests.
- Personal Injury Protection (PIP) Processing: Review incoming requests, process the appropriate PIP forms, ensure required documentation is obtained, and prepare and mail forms to customers as needed.
- Special Investigation Unit (SIU) Support: Assist the SIU team by securely uploading documents, videos, audio files, and other case-related materials to in-house counsel and adjusters, ensuring timely access to critical information.
- Lobby Coverage: Serve as the first point of contact for visitors, agents, customers, vendors, and employees entering the facility. Greet guests professionally, manage visitor check-in and check-out procedures, provide assistance and direction, and ensure adherence to building security and visitor management protocols.
What We Are Looking For
Education: High School Diploma, GED, or equivalent combination of education and experience.
Experience: 0–1 of experience
- Organizational skills with the ability to manage multiple tasks, stay on top of priorities, and maintain a high level of accuracy and attention to detail.
- Excellent verbal and written communication skills, with the ability to interact professionally with customers, business partners, and team members.
- Familiarity using Microsoft Office and computer systems to research information, maintain records, and complete day-to-day responsibilities.
- Ability to learn new technology, business applications, and online tools quickly and confidently.
- Experience working with electronic records, databases, or document management systems is a plus.
- Comfortable with office equipment such as scanners, copiers, and other business technology.
- Ability to work both independently and as part of a collaborative team environment.
- Thrive in a fast-paced setting where priorities may shift and no two days are exactly alike.
- Strong critical thinking skills and a willingness to take initiative to help support business operations and team success.
Your Health, Your Wellbeing—Fully Supported
- $0 Premium Medical Plan Option
Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.
Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Pay Range: $36,000 - $40,300 (non-exempt)
Benefit Highlights:
At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:
- Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
- 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
- Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
- Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs
Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/
If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.
Important Notice:
The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time
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