Commercial Cards Client Executive Lead — Senior Vice President

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Commercial Cards Client Executive Lead — Senior Vice President

senior · Sales & Business Development

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi is seeking a Commercial Cards Client Executive Lead at the Senior Vice President level to own and grow a portfolio of strategic global client relationships while leading a high-performing team of Client Executives within Citi's Commercial Cards business. In this senior role, you will sit at the intersection of client strategy, commercial growth, and team leadership — directly shaping the performance and direction of one of Citi's most impactful client-facing functions. Your work will influence client outcomes, revenue results, and the professional development of the team around you.

Responsibilities

• Lead, mentor, and develop a team of Commercial Cards Client Executives, setting clear performance expectations through team KPIs that cover client engagement, deal pipeline activity, and revenue outcomes.
• Serve as the senior relationship owner for a portfolio of key global clients, acting as their primary advocate and ensuring consistent satisfaction, retention, and commercial growth.
• Partner with Global Solution Sales and Banking Relationship Coverage teams to identify revenue expansion opportunities and execute cross-sell strategies across both personal and team-managed accounts.
• Work closely with Commercial Card functional groups including (but not limited to) Product, Service, Finance, Legal, Risk Management and Fraud.
• Manage the full contract lifecycle for renewals and incremental deals, including building pricing models, leading client negotiations, and finalizing agreements.
• Monitor and ensure deal ramp in accordance with booked deal values.
• Coach team members through client meetings, escalations, and deal execution, providing senior-level guidance that builds individual capability and raises overall team performance.
• Conduct regular spend and revenue forecasting for assigned accounts, and oversee the team's forecasting activities to ensure profitability is accurately tracked and reported.
• Ensure team activities, CRM documentation, and client programs remain fully aligned with Citi's governance, risk, and compliance standards — including KYC and AML requirements.
• Prepare and present portfolio performance reports and strategic updates for senior leadership, translating client and market insights into actionable business recommendations.

Required Qualifications & Skills

• 10 or more years of experience in client relationship management, relationship sales, or business development within commercial cards, commercial payments, or a closely related financial services environment.
• Demonstrated people leadership experience, with a history of managing team performance through clearly defined KPIs and structured coaching frameworks.
• Ability to own and grow complex, senior-level client relationships across large, globally operating organizations.
• Advanced analytical capability, with hands-on experience building revenue forecasting models and tracking commercial performance metrics.
• Strong negotiation and commercial acumen, with experience leading end-to-end contract and pricing processes.
• Clear and persuasive communicator, able to influence senior client stakeholders, internal partners, and team members with credibility and precision.
• Bachelor's degree or equivalent professional experience in a relevant commercial environment.
• 10%-20% travel will be required.

Beneficial Skills & Qualifications

• Master's degree in a relevant business or financial discipline.
• Familiarity with CRM platforms and experience embedding data-driven pipeline management practices within a client-facing team.
• Background in capital markets, institutional banking, or broader financial advisory services, providing additional context for client strategy conversations.
• Experience leading cross-functional projects spanning product, technology, onboarding, or service delivery teams.
• Understanding of Commercial Cards and how product’s P&L functions at an industry level.

What We Offer

Joining Citi means stepping into a role with genuine strategic weight — one where your decisions shape client outcomes on a global scale and your leadership defines the trajectory of an entire team. You will have access to a collaborative, performance-driven environment that supports long-term career growth and rewards commercial impact.

• A hybrid working model offering 3 days in the office and 2 days working remotely, providing structure alongside flexibility.
• Senior-level ownership over a high-value client portfolio and a direct mandate to influence commercial outcomes at scale.
• Access to Citi's global network, giving you exposure to cross-functional teams across Sales, Product, Operations, and Technology worldwide.
• Meaningful people leadership responsibility, with the ability to shape team culture, build capability, and develop the next generation of client relationship talent.
• A professional environment that invests in your growth through continuous learning opportunities, development frameworks, and leadership support.
• Competitive financial wellbeing and benefits package, including support programs designed to sustain performance over the long term.

Lead strategic client relationships and a high-impact team at Citi — apply now to take ownership of a role that shapes commercial outcomes on a global scale.

•Working Environment: office setting, minimal travel required.
• Effort: minimal physical effort required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.