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Product Manager, Card Shopping Experimentation
senior · Technology / Software Development
Build modern, test-and-learn digital experiences that reach millions of customers. You’ll guide strategy, delivery, and measurement while developing talent and driving results.
As a Product Manager in Card Shopping Experimentation, you will lead Public Marketplace page redesign initiatives and strengthen the Experimentation & Testing program to improve customer and business outcomes. You will own initiatives end-to-end—from discovery and defining the approach through delivery, launch, and performance optimization—while coaching team members and aligning partners across a matrixed organization. This role will also manage direct reports, requiring the ability to coach, prioritize, and create clarity for team members while delivering through a highly matrixed organization. Working across Product, Technology, Design, Analytics, Marketing, and Operations, you will influence stakeholders around a clear vision and roadmap.
Job responsibilities
- Define and execute the product vision, strategy, and roadmap for Public Marketplace page redesign and experimentation initiatives
- Lead discovery to understand customer needs, challenge assumptions, and identify opportunities that improve experiences and acquisition outcomes
- Own end-to-end initiative delivery from ideation and business case development through execution, launch, measurement, and optimization
- Lead, coach, and develop team members by setting clear priorities, creating accountability, and removing blockers
- Partner with Technology, Design, Analytics, Marketing, Risk, and Operations to deliver customer-facing experiences and capabilities
- Develop and manage product backlogs, requirements, and success metrics aligned to customer and business outcomes
- Advance the Experimentation & Testing program by using customer insights, performance data, test results, and competitive intelligence to inform decisions
- Improve experimentation velocity and engagement by identifying and driving changes to experiences and ways of working
- Drive alignment across stakeholders by communicating priorities, trade-offs, decisions, and strategic direction clearly
- Influence decision-making by building strong partnerships, aligning on outcomes, and driving change across teams
- Monitor performance and continuously refine experiences to improve customer satisfaction, acquisition results, and operational effectiveness
Required qualifications, capabilities, and skills
- 6 years of experience in product management, digital product development, or a related field
- Experience owning products end-to-end from discovery and strategy through delivery, launch, and optimization
- Ability to identify customer needs and translate insights into product experiences and measurable outcomes
- Experience with roadmap development, product discovery, requirements definition, prioritization, and value measurement
- Ability to develop and communicate a clear product vision, strategy, and roadmap to stakeholders
- Ability to influence decision-making, drive alignment, and navigate complex, matrixed environments
- Strong analytical and problem-solving skills, including using data and customer insights to inform decisions
- Experience challenging existing approaches and driving improvements that benefit customers and the business
- Strong written and verbal communication skills for technical and non-technical audiences
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Preferred qualifications, capabilities, and skills
- People leadership experience, including coaching talent, setting priorities, and driving accountability for delivery
- Experience leading large-scale digital transformation, modernization, or customer experience initiatives
- Experience taking products or capabilities from concept to launch, including securing alignment and driving delivery
- Understanding of experimentation, personalization, customer journey optimization, and data-driven decision making
- Experience managing web and mobile experiences in close partnership with Design and Technology teams
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.