Vista previa de la oferta
Team Leader
Other
Job Description Apply now Requisition Number: 59325 Job Location: Bukit Jalil KL, MYS Global Grade: Band 8 Work Type: Office Working Employment Type: Permanent Posting Start Date: 31/07/2026 Posting End Date: 14/08/2026 Job Description:Job Summary
This role supports the Private Banking team with payment-related activities ensuring data outputs comply with established procedures, guidelines, and quality standards. Contribute to process quality by minimising errors and supporting continuous improvement. Consistently follow documented procedures and work instructions in daily operations.Key Responsibilities
• Identifying errors in documentation received & follow up for closure of the same
• To ensure that all transactions/activities are efficiently processed and within SLA.
• To ensure processing errors are identified & reported on time.
• To improve productivity by over 10% on a year-on-year basis.
• Ensuring all queries related to the process are sorted out in a timely basis.
• To ensure appropriate internal controls and procedures are documented and adhered.
• Should cross-train oneself with other processes in the unit.
• To ensure quality contributions during new process launch / enhancement in process / systems.
• Comply with all applicable rules / regulations of the Company / Group policies and adherence to the Group Code of Conduct.
• Upholding the values of the group and company at all times
Key Measures:
• Maintain high productivity standards while ensuring accuracy and quality in processing tasks
• Demonstrate flexibility in managing work priorities to support business requirements with a positive and constructive attitude.
• Maintain strong adherence to agreed Service Level Agreements.
• Actively contribute to quality initiatives by anticipating potential issues and recommending preventive actions.
• Continuously work towards achieving high levels of customer satisfaction.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Qualifications
• Bachelor's or Master's degree from recognised university.
• Candidates with 1 - 3 years of experience in banking industry with background in payments and fund transfer is preferred.
• Good communication and interpersonal skills in English.
• Proficiency in MS Office applications.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.