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Operational Resilience Analyst

mid · Risk & Compliance

Job Description

Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

Accountabilities

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
• Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
• Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
• Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
• Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an Operational Resilience Analyst at Barclays, where you will play a key role in supporting governance, reporting, and metrics across our Operational Resilience programme. Working across a diverse range of resilience themes, including technology, artificial intelligence (AI), and supplier management, you will help strengthen the resilience of our Important Business Services (IBS) across Barclays UK (BUK) and its portfolio of brands.

This is an exciting opportunity to gain exposure to a broad spectrum of operational resilience capabilities, including scenario testing, crisis management, and playbook development. You'll collaborate with stakeholders across the organisation, contributing to initiatives that enhance Barclays' ability to anticipate, withstand, respond to, and recover from disruption.

If you're looking to develop expertise across the full operational resilience landscape while working in a dynamic and evolving environment, this role offers an excellent platform to broaden your skills, expand your network, and make a meaningful impact in a business-critical function.

To be successful in this role, you should have experience with:

• Operational Resilience expertise - Strong understanding of Operational Resilience principles, including Important Business Services (IBS), impact tolerance frameworks, resilience risk management, response and recovery planning, and relevant regulatory requirements.
• Stakeholder engagement and influencing skills - Proven ability to build and maintain effective relationships across business, technology, operations, and control functions, providing constructive challenge, guidance, and coordination to drive resilience outcomes within complex organisations.
• Strong analytical and problem-solving capabilities - Demonstrated ability to assess complex operational risks, identify resilience gaps, analyse management information and data, and develop practical recommendations to enhance resilience maturity, governance, and controls.

Additional skills include:

• Testing, recovery, and crisis management experience - Experience supporting resilience testing, scenario exercises, crisis management activities, business continuity planning, incident response, or recovery planning, including the identification, tracking, and implementation of lessons learned.
• Knowledge of Financial Conduct Authority (FCA) or Prudential Regulation Authority (PRA) Operational Resilience requirements - Working knowledge of UK Operational Resilience regulations and guidance issued by the FCA, PRA, and Bank of England, with an understanding of their practical application within a large financial services organisation.
• Experience producing reporting for senior governance forums - Demonstrated experience preparing high-quality management information, governance reporting, and executive-level briefing materials for senior stakeholders. Able to distil complex topics into clear insights, key risks, decisions, and actions to support effective oversight and informed decision-making.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in Glasgow or Knutsford.