Business Execution Manager, Services (Vice President)

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Business Execution Manager, Services (Vice President)

manager · Operations

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Services Europe Business Execution Manager is responsible for supporting the delivery of Services’ strategic objectives, deliverables & governance commitments. This role focuses on strategic execution, business management activities, financial performance oversight, data analytics/performance management & legal vehicle governance. The role is an individual contributor role reporting to the Services Europe Business Execution Head.

What you’ll do

Strategy

• Work across cluster & Global teams to define strategic priorities. Support or lead governance forums/programs to execute strategic priorities. Track performance against strategic priorities. 
• Strategic execution: Directly lead or support strategic Services programs.

Client & Growth

• Work across Sales & Product teams to define & track client growth plans.
• Produce client performance metrics, win-loss analysis, client experience themes & pricing models to maximise client profitability.
• Produce sales & coverage productivity metrics. Lead sales productivity reviews to ensure disciplined pipeline management.
• Support production of client facing materials & content in preparation for client reviews.

Performance Management & Business Administration

• Coordinate business management reviews. Produce high quality presentations & supporting materials for senior business reviews. 
• Leverage global data sources & AI tools to produce coherent management insights/intelligence to inform Services strategy, planning & decision making.
• Utilise internal & external benchmarking data to assess competitive performance/wallet share & articulate specific, actionable opportunities & threats.
• Produce accurate, timely reporting to track performance against strategic priorities & defined scorecard metrics.
• Continuous review, analysis & publication of performance against targets/KPI’s. Identify risks/opportunities & associated action plans.

Communication & Engagement

• Build & maintain collateral & powerful visuals that tell the Services Europe story & offer meaningful insights to internal & external parties.
• Publish regular updates to Europe employees and partners.
• Support targeted employee engagement & VOE initiatives such as town halls, round-tables & ongoing communications in partnership with Marketing & ESPA.

Financial Performance

• Work with Finance, Product & Sales teams to build & track Services Europe financial plans. 
• Analyse & assess financial performance metrics. Identify & articulate positive & negative financial drivers. Work directly with applicable functions & partners to define and mitigate any financial performance risks.
• Provide analytical & business management support to identify expense optimisation & productivity opportunities. Lead execution of associated deliverables & productivity programs.
• Lead the investment planning process for Services Europe. Work across front and back-office teams to define, prioritise & quantify investment priorities for the cluster. Track progress too plan.
• Manage headcount, expense approval and other “BAU” administration processes.

Governance & Controls

• Ensure Services Europe actively engages in & fully conforms with applicable business & legal vehicle governance requirements & obligations. Ensure timely & accurate execution of Services related deliverables.
• Work in close partnership with the Controls, Product & Operations teams to support or lead the timely fulfilment of regulatory deliverables, CAP’s & product approvals relating to Services.
• Support execution of ad hoc controls & regulatory deliverables.
• Oversight of third-party analytics functions & continuity of business processes.
• Represent Services Europe at senior governance forums.

What we’ll need from you

• Experience working in a Business Management capacity.
• PowerPoint & visual content production background.
• Analytical/data expertise. Expertise with Excel.
• Knowledge of & practical experience of deploying AI tools.
• Financial background desirable – will have preferably spent time in a finance function.
• Experience working in a controlled & regulated function. Can demonstrate an understanding & appreciation of strong risk mitigation & controls.
• Track record of high quality execution against challenging deadlines.
• Clear written/verbal communication & attention to detail.
• Experience dealing with & supporting senior stakeholders.
• Ability to work under pressure, adaptability & a very strong team ethic.

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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