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Luxury Travel Designer, Chase Travel
senior · Luxury & Retail
We are seeking a dynamic and experienced Travel Designer to join our elite team! The ideal candidate will have a passion for luxury travel and a keen understanding of the needs and expectations of ultra-high net worth clientele.
You'll design extraordinary travel experiences for some of the world's most discerning individuals — from Fortune 500 executives and professional athletes to dignitaries and their families. This isn't booking trips; it's architecting seamless, once-in-a-lifetime moments — a private villa on a Greek island with a Michelin-starred chef, a last-minute jet to see the Northern Lights, or a multi-generational family journey across three continents.
As a Travel Designer within FROSCH's Private Client Services (PCS), you'll own a portfolio of member relationships end-to-end: from initial consultation through post-trip follow-up. You'll collaborate with a tight-knit team that shares your obsession with detail and your refusal to settle for "good enough."
Job Responsibilities:
- Consults deeply with members to understand their preferences, travel style, and unspoken expectations — then exceed them.
- Builds and manages bespoke itineraries encompassing private/commercial air, accommodations (hotels, resorts, villas, residences), yachts, luxury cruises, ground transportation, private tours, dining, entertainment, and personal staffing (private chefs, childcare, beauty specialists).
- Serves as the dedicated point of contact for a select group of members, proactively nurturing long-term relationships built on trust and anticipation of their needs.
- Manages all financial elements of each trip — invoicing, vendor payments, budgeting — with precision and transparency.
- Leverages established partner and vendor relationships to secure preferred rates, upgrades, and exclusive access.
- Provides white-glove support throughout the travel lifecycle: pre-trip planning, real-time concierge assistance, and post-trip follow-up.
- Troubleshoots proactively — resolve issues before members even know they existed.
- Stays ahead of luxury travel trends, emerging destinations, and new properties to bring fresh, informed recommendations to every conversation.
Required Qualifications, Skills and Capabilities
- Minimum 5+ years designing luxury travel for high-net-worth or ultra-high-net-worth clients (or equivalent hospitality/concierge experience).
- Comfort with CRM and project management tools; tech-adaptable.
- Extensive personal travel experience and genuine cultural curiosity.
- Exceptional written and verbal communication — you're polished on the phone, precise in email, and warm in person.
- The ability to manage a high-volume inbox and complex calendar without dropping a detail.
- Grace under pressure: you thrive when juggling competing priorities and tight timelines.
- Willingness to be available beyond standard hours — our members' worlds don't pause at 5 PM, and neither does our service.
Preferred Qualifications, Skills and Capabilities
- Proficiency in a GDS platform (Sabre, Amadeus, or similar).