Director, Product Innovation

Vista previa de la oferta

Director, Product Innovation

senior · Consulting

• Build and maintain an enterprise innovation roadmap across multiple lines, translating strategy into a prioritized portfolio of product and service opportunities.
• Lead structured market and customer discovery—synthesizing broker/customer insights, competitor intelligence, market research, and emerging risk trends into clear product hypotheses and recommendations.
• Develop executive-ready business cases and investment recommendations, managing research and insights budget.

• Define the IoT solution strategy for Canada: priority use-cases, target segments, value proposition, required data/telemetry, and partner ecosystem.
• Shape bundled offerings that combine insurance with technology and value-add services (prevention, monitoring, response), in line with HSB’s broader IoT and technology-enabled risk approach.

• Run a hypothesis-driven “test & learn” approach—designing low-risk experiments to validate desirability, viability, and feasibility before scaling.
• Build and own a repeatable incubation playbook (problem framing → customer discovery → prototype/P&L → underwriting/claims/legal review → pilot → launch), reinforcing speed with discipline.

• Steward and continuously improve the established innovation governance process—intake criteria, prioritization, stage gates, and transparent decision documentation—to drive throughput and quality.
• Establish meaningful metrics and dashboards for pipeline health, launch progress, and measurable outcomes.

• Lead cross-functional delivery of 1–2 new products per year from concept to launch: coverage design/wording, underwriting appetite, pricing approach, operational readiness, and go-to-market enablement. Define product KPIs and performance monitoring plans and translate insights into iteration post-launch.

• Partner with Underwriting, Actuarial, Claims, Legal/Compliance, and Technology to ensure new and evolving products are implementable, governed, and aligned with underwriting intent and risk appetite.
• Bring structured thinking to profitability and sustainability—supporting segmentation, rate adequacy discussions, and portfolio insights as needed.

• Serve as a trusted advisor to senior leaders—framing decisions, facilitating alignment, and telling a clear story from data to recommendation. Manage complex senior stakeholder dynamics across the business and with global partners, ensuring strong alignment and decision velocity.
• Leading, coaching, and developing team of Product Innovation Strategists
• Establishing team operating rhythms and removing delivery blockers

• University-level education in finance, business administration, economics, risk management, or equivalent professional experience; MBA or equivalent graduate degree an asset
• 8–12  years demonstrated experience in strategy, innovation, or product roles; insurance or broader financial services
• Structured, hypothesis-driven problem solving: ability to frame ambiguity, develop options, assess trade-offs, and drive to clear decisions.
• Strong analytical capability: extracting insights from data and market research and translate them into strategy and action.
• Multi-workstream leadership: proven ability to manage multiple initiatives in parallel while maintaining quality, pace, and stakeholder alignment.
• People leadership experience (formal or informal): ability to coach talent, delegate effectively, and drive accountability in a small, high-performing team.
• Executive communication: ability to produce crisp, compelling materials and present complex topics simply and persuasively to senior audiences.
• Strong P&C insurance (or broader financial services) product knowledge—coverage/wordings, underwriting appetite, pricing fundamentals, and regulatory considerations is an asset
• Prior strategy consulting experience (e.g., strategy consulting Engagement Manager/Senior Manager level) or equivalent internal strategy/innovation consulting experience is an asset
• Experience building ecosystems/partnerships (vendors, data providers, technology partners) to enable product and service innovation is an asset

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program