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Senior Manager, CPBB Servicing & Transacting
senior · Retail & Commercial Banking
Job Description Apply now Requisition Number: 59319 Job Location: Hanoi, VNM Global Grade: Band 7 Work Type: Office Working Employment Type: Permanent Posting Start Date: 03/08/2026 Posting End Date: 17/08/2026 Job Description:Job Summary
Strategy
• Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall WRB strategy and that meets the needs of the individual product
Business
• To continuously challenge and improve current process to reduce TAT and increase productivity
• To perform any assignments that may be required from time to time.
• Identify and drive change to processes to improve productivity and standardization.
• Responsible for the collective performance of the in-country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
• Active to participate in lending/ liabilities operations related new projects, new business services launching.
Processes
• Management of the day to day operations of WRB Servicing & Transacting to align to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk
• Review and propose DA for WRB Servicing & Transacting staffs on for physical access, logical access, and system access limits to Head WRB Servicing & Transacting Vietnam
• Sign the bank’s documents as per Delegated Authority given by CEO
• Authorise transactions in the system within DA given by Head WRB Servicing & Transacting
• Review process and propose for Head WRB Servicing & Transacting to sign off
• Continuously drive change and improve current processes to reduce Turn Around Time and increase productivity
Key Responsibilities
• Back up and perform any assignments that may be required from time to time.
• Deal with stakeholders for ongoing management of customer and business issues and other operations issues from time to time.
• Develop and guide the team to implement operations processes in compliance with Group and Local policies, Operational Procedures under agreed timelines and no operational loss occurrence.
• Active to participate in new projects, new business services launching.
• Build and maintain a strong relationship with internal, external stakeholders and clients.
• Be checker for Operations BAU tasks
• Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
• Manage operations cost through reduction in unit costs without impacting service standards
People & Talent
• Complete all mandatory learning as assigned by Group
• Self-motivate, train, and develop to achieve high quality service to clients and avoid errors
Risk Management
• Minimize and ensure no surprises culture, failed audits, operational loss
• Manage the maintenance of operational integrity throughout the unit
• Proactively escalate operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Line Manager
• Be responsible for the identification, escalation of all aspects of risk in accordance with all relevant products at Group product level policies.
• Follow up to ensure all reported risks have been eliminated.
• Comply and ensure products & services are delivered in compliance with local Regulatory Requirements.
• Comply and ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Manager to follow up.
• Management of WRB Servicing & Transacting risks effectively, including identification, control and remediation of risks to the relevant forums
Our Ideal Candidate
- 7 - 15+ year in Wealth Retail Banking Operations
- Experience managing end to end customer servicing and transaction processes
- Strong experience across related products
- Excellent stakeholder management ability
- People and team development and management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.