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Specialist 2, Infrastructure Operations Analyst
mid · Operations
Specialist 2, Infrastructure Operations Analyst
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Specialist 2, Infrastructure Operations Analyst to join our team. This role is located in Pune.
Key Responsibilities
The Global File Transfer Services (GFTS) Development team is responsible for designing and configuring secure file transmission solutions using approved BNY products and protocols. This role requires deep technical expertise across supported transmission platforms and the ability to configure solutions across a broad range of file transfer technologies. The individual is expected to review assigned transmission requests, assess customer and business requirements, and work closely with customers and internal stakeholders to implement standardized, secure, and reliable file transfer solutions. In addition, the role requires the ability to address complex technical queries, provide sound technical guidance and recommendations, and support effective solution delivery. A strong working knowledge of workload provisioning, along with proven troubleshooting and problem-resolution skills, is essential for success in this role.
Required Skill Set
- Subject matter expertise in one or more enterprise file transfer products such as: BizManager (OpenText), Sterling File Gateway (IBM), Connect: Direct (IBM), Connect: Enterprise (IBM), Sterling Control Center (IBM)
- Strong support knowledge of secure file transfer protocols, including: SFTP, HTTPS, AS2
- Good understanding of encryption and security mechanisms, including PGP encryption, Authentication and key management concepts
- Experience in centralized monitoring, automation, and service level alerting.
- Strong troubleshooting and problem investigation skills for file transfer and workload-related issues.
- Working knowledge of operating systems and platforms, including z/OS, Unix, Linux, Windows, Mainframe
- Experience working with ServiceNow for request management, tracking, and support workflows.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong analytical skills and ability to manage multiple requests in a fast-paced environment.
- Experience in enterprise managed file transfer environments.
- Exposure to production support and operational governance processes.
- Understanding of workload provisioning and batch scheduling concepts.
- Ability to identify opportunities for process improvement and automation.
We are looking for a technically strong, client-focused professional who can combine file transfer product expertise, operational support knowledge, and troubleshooting capability to deliver secure, standardized, and reliable transmission solutions. The ideal candidate will demonstrate ownership, collaboration, and a continuous learning mindset while supporting critical business and client needs.
At BNY, our culture speaks for itself, check out the latest BNY news at:
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Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.