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Client Relations Manager, Singapore & Malaysia
manager · Luxury & Retail
About the Role
As Client Relations Manager for Singapore & Malaysia, you will be the architect of meaningful, high-impact VIC client experiences — from High Jewelry & High Watch activations to bespoke moments that deepen loyalty and accelerate commercial performance. This is a role for someone who combines strategic vision with impeccable standards in execution.
Your Mission
Based in Singapore, you will lead the design and delivery of the client relations strategy across both markets, with end-to-end ownership of client activations, nominations, data intelligence, and event animation. Working cross-functionally with retail, events, and regional leadership, you will ensure every client touchpoint reinforces Tiffany's leading position as a global luxury Maison.
Key Responsibilities
- VIC Client Strategy & Activation
- Own and manage the bi-market client event calendar, coordinating with relevant vendors when necessary, to deliver elevated activations across festive moments, product launches, and High Jewelry & High Watch events.
- Design and execute bespoke & 360-degree VIC client experiences — in-store, virtual, and at High Jewelry & High Watch events — inspired by the Brand storytelling.
- Lead VIC client acquisition and retention strategies, guiding teams to cultivate relationships with high-potential prospects and deepening engagement with existing clients through strong client mapping & individual client journeys.
- Strategically manage & allocate VIC giftings, using them as a key leverage in the client journey with clear KPI’s on ROI overtime.
- High Jewelry / High Watch Nominations & Client Intelligence
- Lead the High Jewelry & High Watch nomination process — managing client invitations and access to exclusive events and limited-edition pieces based on spend profile, future potential, and client journey readiness.
- Build and maintain comprehensive VIC Client Facebook profiles: synthesizing spend data, qualitative insights, and engagement history into actionable intelligence that sharpens individual selling strategies.
- Ensure VIC client data is consistently updated and leveraged by the full client-facing team to drive personalized, commercially relevant engagement.
- Client Events & On-the-Ground Leadership
- Take full ownership of High Jewelry & High Watch event hospitality logistics ensuring every touchpoint is seamless, warm, and elevated.
- Serve as the Maison’s primary Ambassador during VIC client events, leading on-the-ground teams with cultural fluency, executive composure, and meticulous attention to the client experience from arrival through departure.
- Roll out hosting training to regional hosts and client-facing teams ahead of activations.
- Projects & In-Store Experience
- Partner with retail leaders and relevant stakeholders to ensure the Projects' experience is consistently elevated, emotionally resonant, and integrated into the clienteling strategy.
- Convert every client visit into a meaningful relationship-building opportunity, reinforcing the brand's iconic status through each interaction.
- Budget Management & Return On Investment
- Manage the client actions budget (including VIC Gifting) with rigorous tracking and regular ROI reporting.
- Lead structured post-activations analysis — translating engagement data into clear insights that continuously improve the quality and commercial return of client programming.
- People & Career Development
- Lead and develop the Client Relations teams for Singapore and Malaysia, investing meaningfully in each direct report's career aspirations through mentorship, feedback, and active advocacy for internal growth.
- The Client Relations Manager should build an environment where talented individuals are inspired to excel and equipped to advance.
What We're Looking For
- Proven experience in client relations, private client management, or luxury activations — ideally within the fine jewelry area.
- Deep understanding of the HNWI client landscape in Southeast Asia.
- Exceptional organizational skills, with the ability to manage multiple activations and stakeholders simultaneously.
- A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.
- Strong analytical mindset — comfortable translating data into client strategy.
- Cultural fluency across the Singapore and Malaysia markets.
- Fluent in English; additional languages a distinct advantages
What Tiffany Offers
- A role at the heart of one of the world's most iconic luxury Maisons.
- Cross-functional exposure across markets, functions, and the LVMH ecosystem.
- A culture built on thoughtfulness, creativity, and genuine care for people.
- Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.
To apply: Our HR team will be in touch to share Tiffany's values and culture. Shortlisted candidates will meet with the Managing Director and Regional leadership team.