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Operations Manager - Service Delivery
senior · Operations
Join our team, which supports secure and efficient operations by managing user access and improving how services are delivered. We focus on strengthening governance, embedding automation, and ensuring consistent, high quality service outcomes. We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.What role will you play?
You will lead service delivery and business operations, improving processes through automation and best practice, as well as oversee day to day operations, project delivery and governance to ensure commitments are met and performance is clear and reliable. You will work closely with partners to drive continuous improvement and support informed decision making.What you offer
- 10 years’ of experience in business operations, operations management or service delivery
- Experience designing and managing automated workflows using Microsoft Power Automate, preferably with certification
- Strong experience in data analysis and service reporting tools such as Power BI, Alteryx, Tableau or Splunk
- Knowledge of service management platforms such as ServiceNow, Helix or Remedy, with an understanding of governance and controls
- Strong communication, stakeholder engagement and delivery management skills, with experience working in structured project methods such as Agile or Scrum
- Experience with AI tools and prompt engineering is an advantage.
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:- 1 wellbeing leave day per year
- 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
- 5 days carers leave of immediate family members on top of annual leave
- 2 days of paid volunteer leave and donation matching
- Voluntary parental medical insurance plan for married employees
- Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.