Specialist, Client Delivery

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Specialist, Client Delivery

Retail & Commercial Banking

Job Summary

Responsible for daily end-to-end BAU executions as CLM Ops Checker.

Processes
• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/judgement.
• Support in identifying transformational opportunities and building efficiencies
• Manage the operational risk of the team to avoid operational/reputation losses
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines
• Thematic issues are address along with Unit Manager.
• Follow up on corrective/preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure due care and diligence is exercised by individual and team members on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Ensure that all staff in the team continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
• Assist in building a performance-driven organization by constantly reviewing the team’s and individual performance against set objectives and providing the appropriate support, motivation and guidance.
• Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of team and driving the team to live the values of the bank.
• Establish and maintain close working relationship with IMO and other business partners, CLDM and GBS locations facilitating an open and direct communication.

Key Responsibilities

• Manage team productivity as per expectation.
• Participate in audit related matters when needed
• Contribute in Ops Risk Management to avoid operational and/or reputational losses to the Company/Group.
• Developing team members to achieve the desired level of productivity and competency.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• Client Management, CLDM

Skills and Experience

MS Office

Qualifications

Education Bachelor Degree or Above
Training Two Years of CLDM, KYC Relevant Process
Languages English, Mandarin

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Skills Matching