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DC Master Trust Relationship Manager
Consulting
Company:
Description:
DC Master Trust Relationship Manager
Mercer has an opportunity for a DC Master Trust Relationship Manager to join our team in London. As a Relationship Manager for the Mercer Master Trust (MMT), you will be responsible for managing and maintaining relationships with clients, ensuring they receive the highest level of service and support. You will work closely with clients and other stakeholders to understand their needs and provide them with tailored solutions that meet their specific requirements. You will also be responsible for developing growth strategies which align other Mercer or MMC products and services to the needs to the client.
We will count on you for:
Build and maintain strong relationships with clients, acting as their primary point of contact for all queries and concerns
Develop a deep understanding of clients' business, their needs and requirements, and provide them with tailored solutions within the product and through a strong commercial focus, the wider business
Work closely with internal and external teams to ensure that clients remain the priority and receive the highest level of service and support
Monitor client satisfaction levels and take proactive steps to address any issues or concerns
Using belief-based engagement, identify opportunities to upsell and cross-sell additional services to clients, further strengthening Mercers relationship
Ensure that all client data is accurate and up-to-date, internal operational tasks are completed within allocated time frames and that all client interactions are recorded in the appropriate systems and share with key personnel
Attend client meetings and industry events where appropriate, representing Mercer
Deliver live demonstrations to colleagues, industry experts, prospects, clients and members
Provide regular reports to senior management on client satisfaction levels, revenue growth, and other key performance indicators
What you need to have:
Experience in a similar role, preferably within the pensions or financial services industry
Excellent knowledge of defined contribution pension schemes and the UK pensions landscape
Proven track record of building and maintaining strong client relationships
Strong problem-solving and analytical skills, with the ability to identify and address client needs and concerns
Customer-focused mindset, with a strong commitment to delivering high-quality service and support to clients.
What makes you stand out:
Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
Experience in upselling and cross-selling additional services to clients.
Why join our team:
We help you be your best through professional development opportunities, interesting work, and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.