Vista previa de la oferta

Assistant Manager - Customer Service Advisor

mid · Risk & Compliance

Job Description

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a "Assistant Manager - Customer Service Advisor" at Barclays, In this role, you will be responsible for front-ending the procure-to-Pay (P2P) process for our internal & external stakeholders. You will act as a subject matter expert; required to champion, and drive Procure to Pay (P2P) compliance and best practices across the Bank. You will work closely with internal stakeholders & external suppliers to provide guidance on procurement processes, deliver procurement process training. This role requires strong communication skills, hands-on experience with procurement systems, and the ability to manage multiple priorities effectively.

You may be assessed on the key critical skills relevant for success in role, such as experience with end-to-end Procure-to-Pay lifecycle, as well as job-specific skillsets.

To be successful as a "Assistant Manager - Customer Service Advisor", you should have experience with:

Basic/ Essential Qualifications:

• Proven experience in Accounts Payable (AP), Procurement Operations, and Source-to-Pay (S2P)/Procure-to-Pay (P2P) processes, including invoice processing, supplier payments, and query resolution.
• Strong understanding of the end-to-end Procure-to-Pay lifecycle, including financial controls, operational governance, risk management, and compliance requirements within a regulated environment.
• Demonstrated ability to manage stakeholders, deliver service excellence, and achieve operational targets against agreed SLAs, KPIs, and control standards.
• Graduate in Finance, Accounting, Business Administration, or a related discipline.
• Strong verbal and written communication skills, including the ability to prepare concise reports and presentations for senior leadership.
• Highly organized with the ability to prioritize workload, exercise sound judgment, manage escalations, and deliver results in a fast-paced environment.
• Strong financial acumen and analytical skills with a focus on accuracy, problem-solving, and continuous improvement.
• Good interpersonal and stakeholder management skills, with the ability to engage effectively across all levels of the organization.

Desirable skillsets/ good to have:

• Hands-on experience with Coupa, SAP, Icertis, or other Procurement and AP platforms.
• Knowledge of process improvement methodologies, automation, reporting, and data analytics (e.g., Power BI, Excel, VBA, AI-driven solutions).
• Experience in change initiatives, supplier onboarding, continuous improvement Projects, and cross-functional collaborations within global operations.
• Experience working in a global organisation.
• Strong presentation and decision-making skills.
• Client Management.
• Awareness of Barclays Risk Framework, Group Policies, Compliance standards, and control requirements.
• Exposure to process improvement, automation, data analytics, and operational transformation initiatives.

This role will be based out of Noida Location.