Lead Site Reliability Engineer

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Lead Site Reliability Engineer

lead · Operations

Job Description

What is the opportunity?

Join our Credit Technology team as a Lead Site Reliability Engineer, where you'll play a key role in drive operational excellence through technology, process optimization, and cross-functional collaboration for the Personal Credit SRE & Ops team. This exciting opportunity will challenge you to work with cutting-edge technologies, including AI and emerging innovations, and collaborate closely with development teams to deliver embedded SRE solutions. As a vital link between QE, DevOps, Development, Infrastructure, and Support teams, you'll leverage your strong technical skills to solve complex problems and drive success across multiple components and technologies. If you're passionate about tackling new challenges and developing innovative solutions, we invite you to join our team and take your career to the next level.

What will you do?

• Act as one of the final escalation points for critical outages and lead 24/7 incident response with rapid resolution of customer-impacting issues
• Lead strategic direction and continuous improvement initiatives across Credit Technology
• Manage cross-functional teams and stakeholders to execute upgrade and operational change management
• Oversee end-to-end reliability of the ecosystem (hardware, software, network) ensuring 99.9% availability
• Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards
• Serve as primary relationship owner for vendor services, maintenance, and internal technology teams
• Identify, design, write and test automation procedures using AI, Ansible and other relevant technologies
• Support applications running on many platforms including OpenShift and distributed systems
• Implement Chaos Engineering experiments and Disaster Recovery procedures to test and validate system resilience and reliability
• Implement monitoring and alerting, anomaly detection and reliability testing for applications in scope

What do you need to succeed?
To be successful in this role, you will need:

Must have:

• 5-7 years of experience as a Site Reliability Engineer or a Cloud Developer 
• Proven leadership experience managing cross-functional teams and stakeholders
• Good understanding of Kubernetes and Cloud working knowledge with experience and understanding of CICD pipeline and DevOps / Agile Methodology
• Decent knowledge of the following SRE practices and technologies: Python, YAML, Shell scripting, OpenShift, Linux, MongoDB, Dynatrace, Prometheus, PagerDuty, Moog, Splunk, Elastic, Ansible, Grafana, Chaos Engineering, MQ, Kafka
• Perform production support role, including off-hours support
• Excellent communication skills

Nice-to-have

•            Experience in the context of SRE and/or Application Development, Test Automation teams

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.        
• Opportunities to building close relationships with clients.

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.