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Operations Performance Manager
manager · Operations
Job Description:
Job Title: Operations Performance Manager
Corporate Title: Vice President
Location: Bromley
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.
The Team:
The EMEA GTMO Senior Leadership Team is a diverse and highly experienced group of leaders located across Europe, united by a shared commitment to operational excellence, innovation and developing great talent. The team leads critical strategic priorities across client onboarding, servicing, transformation, client advocacy and business growth, working closely with partners across Operations, Product, Technology, Sales and Global Banking. This role offers significant exposure to senior leaders and provides a unique opportunity to influence key business decisions and help shape the future direction of the organisation.
What truly sets this team apart is its people-first culture. We are passionate about creating an environment where individuals can grow, thrive and perform at their best. Through mentoring, leadership development, stretch opportunities and open, visible leadership, we invest heavily in our people and future leaders. We are proud of the inclusive, collaborative and high-performing culture we have built, one that balances delivering meaningful transformation with making EMEA GTMO a great place to work.
Role Description:
Due to the continued growth and strategic expansion of our Global Payments Solutions business, we are seeking an accomplished operational performance leader with experience leveraging data, analytics and insights to drive business outcomes across complex global organisations. This role will play a critical part in translating strategy into measurable performance, influencing senior leaders, and fostering a data-led culture that strengthens operational excellence, accountability and decision-making across multiple locations and functions.
As a member of the EMEA GTMO leadership team, this individual will be responsible for driving operational performance and support across a multi-location organisation, partnering closely with senior leaders to achieve and exceed key operating objectives. The role will lead the development of performance management frameworks, reporting disciplines and inspection routines that provide transparency, identify opportunities, and enable consistent operational execution. Working across people, process, technology and risk, the successful candidate will deliver strategic leadership, translate business priorities into actionable operating models, and provide the insights required to support effective decision-making, continuous improvement and sustainable business growth.
This is a highly visible role that will influence strategic direction, champion a culture of accountability and performance excellence, and help shape the future operating model of EMEA GTMO through data-driven leadership and operational insight.
Responsibilities:
- Leverage data, analytics and operational insights to drive performance, accountability and continuous improvement.
- Influence senior leaders through strategic insight, executive communication and data-driven recommendations.
- Partner with leaders to strengthen performance management disciplines and organisational effectiveness.
- Build organisational capability by embedding a culture of data-led decision making and execution excellence.
- Balance complex stakeholder needs and competing priorities to deliver optimal business outcomes.
- Act as a trusted advisor to the leadership team, identify risks, opportunities and strategic performance improvements.
What we are looking for:
- Analytical and problem-solving capabilities, with the ability to translate complex data into actionable insights and measurable business outcomes.
- Advanced reporting and performance management experience, including the development of executive dashboards, performance scorecards and data-driven governance routines.
- Highly data literate, with experience analysing large data sets, identifying trends, diagnosing performance drivers and recommending improvement opportunities.
- Advanced proficiency in Excel and PowerPoint, including data modelling, complex analytics, executive reporting and presentation development.
- Exceptional executive communication skills, with the ability to distil complex information into clear, concise and compelling messages for senior leadership audiences.
- Demonstrated ability to influence stakeholders and drive change through insight, analysis and fact-based decision making.
- Intellectually curious and commercially minded, with a passion for continuous improvement, operational excellence and performance optimisation.
- Highly organised and self-directed, with the ability to manage competing priorities and deliver high-quality outputs in a fast-paced environment.
Skills that will help:
- Professional certification in Operational Excellence methodologies (e.g. Lean, Six Sigma), with experience applying continuous improvement principles to drive efficiency, quality and productivity gains.
- Recognised project or programme management qualification (e.g. Prince2, PMP, Agile), with experience leading complex cross-functional drives and business transformation programmes.
- Experience with business intelligence and visualisation tools (e.g. Power BI, Tableau or Alteryx).
- Experience developing executive scorecards, performance dashboards and workforce analytics frameworks.
Benefits of working at Bank of America: UK
- At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, and virtual GP services
- Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
- Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America:
Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.