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Department Manager, Leathergoods Greene Street
manager · Luxury & Retail
Main Purpose:
As a Department Manager, Leathergoods, you will take ownership of a departments or floor's performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the stores targets. You will support the Store Manager/Director with developing new and existing Clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.
Responsibilities
Team Management and Development
- Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence
- Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations
- Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact
- Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this
- Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPI’s
- Support and develop the team in building long lasting Client relationships leveraging all resources and tools available
- Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meetings…..
- Provide support and guidance to new joiners ensure their onboarding path is fully completed so, their integration to the company is positive
Client Experience
- Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
- Cultivate a Client centric mindset to always ensure the highest level of Client experience
- Develop the customer database through optimizing data capture rate and integrity
- Product
- Focus on driving sales for an assigned category, analyzing performance and creating actions to improve and grow performance
- Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc
- Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category
Operations
- Lead the store in the absence of more senior management, opening and closing the store, resolving difficult client, escalate or seek support where necessary
- Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented
- Maintain inventory and be responsible for inventory management
- Additional duties and management responsibilities as required