Senior Product Analyst (Loyalty Solutions)

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Senior Product Analyst (Loyalty Solutions)

senior · Technology / Software Development

Job Title

About the role

In today’s hyper-competitive travel industry, Loyalty is no longer just a program, it is the engine that drives customer engagement, retention, and revenue growth. From shaping personalized experiences to unlocking new commercial opportunities, it blends innovation, engineering excellence, and customer-centric thinking to create real business value.

As a Senior PDA, you operate at the crossroads of technology, business, and customer experience, translating complex needs into impactful solutions and helping shape how airlines connect with their customers at global scale.

Your role will be focused on functional analysis: you are responsible for analyzing requirements, proposing solutions, estimating cost, writing specifications, and coordinating all impacted actors. This “construction” role goes hand-in-hand with building and evolving the product vision.

Within a Competency Center model, you will work as part of a dedicated, long-term team serving a specific airline customer. You will act as a functional partner to the customer, contributing not only to requirement delivery but also to shaping the customer’s roadmap and priorities, while developing a deep understanding of their business context and transformation journey.

In this role, you will:

Assess requirements

• Build, maintain, and share functional knowledge of processes, services, and end-user product usage
• Analyze business requirements from the customer
• Engage directly with the airline customer to clarify and refine requirements
• Shape and maintain a clear view of the customer backlog, priorities, and business drivers
• Size specification and validation work

Carry out functional design

• Understand, identify and define customer needs.  Transforms the high-level vision of the Product Manager into detailed requirements, working closely with a range of stakeholders for the product, including non-customer stakeholders such as finance, security, operations, support, audit, and others.
• Consolidate and articulate business needs into new product concepts or upgrades and interact with Epic owners and Product Managers to develop features affecting the team backlog.
• Contribute to the product vision and roadmap.  Define and continuously develop the product vision & the business value in line with the business owners, product managers and other Product Owners & agile teams
• Support the product features definition (scoping).  With the support of the Agile team, lead the definition and prioritization of the Features, based on customer needs and value, to deliver based on market and business needs
• Produce key deliverables (Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications) and lead functional walkthroughs
• Ensure alignment between customer expectations, product capabilities, and CC delivery constraints (capacity, commitments, roadmap)
• Translate customer needs into scalable solutions, balancing product alignment and necessary adaptations
• Identify gaps between customer roadmap and product roadmap and propose pragmatic solutions
• Collaborate with other teams to ensure functional compatibility across Amadeus systems
• Collaborate with other teams across the group to ensure coherent prioritization, product alignment, marketing and user experience across various groups.

Overview validation

• Validate product compliance, system integrity, and ensure sign-off
• Investigate, validate, and prioritize reported incidents to ensure production integrity
• Validate delivered functionalities against customer-specific acceptance criteria
• Support customer-facing validation activities (UAT preparation, walkthroughs, clarifications)

Manage relations with key stakeholders

• Interface with Product, Project, Development, Account, Implementation, and Migration teams
• Act as a key interface within the Competency Center and with the customer
• Collaborate closely with the extended account team (Customer Success, Implementation, Account Management)
• Build strong relationships with customer stakeholders through regular interactions and workshops
• Contribute to CC governance routines (backlog review, prioritization, roadmap discussions, status follow-ups)
• Ensure alignment between customer expectations, CC capacity, and delivery commitments, proactively raising risks and trade-offs
• Represent internal teams to external clients (both in customer facing teams and actual customers) and deliver product responses accordingly.

Customer-Centric Delivery within Competency Center

• Work as part of a dedicated, cross-functional team assigned to a specific customer
• Contribute to long-term service delivery, beyond project scope (evolution, improvement, operational support)
• Support prioritization and planning by bringing customer value perspective
• Contribute to continuous improvement initiatives (process, quality, efficiency)

Leadership

• Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad and complex projects.
• Provide product leadership and guidance to Product Definition Analysts/Business Analysts in requirements elicitation, backlog management, and client interactions all throughout the product life cycle

About the Ideal Candidate

• Excellent analysis & design skills
• Knowledge of UML diagrams
• Experience with Postman and API testing is highly desirable
• SCRUM/Agile methodologies
• Experience as a Scrum Master or product owner is nice to have
• 5+ years of experience and advanced knowledge in Product Management related roles.
• Understanding of different test tool applications
• Ability to write clear and structured documentation
• Good written and verbal communication, teamwork, and problem-solving skills
• Ability to interact and communicate successfully with business partners and technology teams

What we can offer you

• A meaningful mission contributing to the future of travel.
• A truly global culture reflected in our people, operations, and ways of working.
• Continuous learning opportunities through on‑the‑job experience, formal programs, and daily collaboration.
• A supportive environment that encourages both professional development and personal well‑being.
• A comprehensive rewards package, including compensation, bonus opportunities, and health and caregiving benefits.
• A flexible working model that helps you do your best work.
• A diverse, and inclusive community committed to ensuring everyone can thrive.
• A trusted company that values dependable and long‑lasting relationships with customers, partners, and employees.

#LI-APAC24

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.