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Senior Client Advisor - Harrods
senior · Luxury & Retail
Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.
HOW WILL YOU MAKE AN IMPACT?
To maximize sales revenue within the Dunhill concession at Harrods while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.
Sales:
To achieve individual sales and KPIs targets set by Store Manager
Develop a client centric culture in Store. Accelerate your client recruitment and increase your client loyalty by animating your individual client portfolio
Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives
Assist in coordinating in-store promotional events
Develop relationship with Harrods personal shopper team to create new sales opportunities
Customer Service:
Exceed customer expectations by providing innovative, exceptional service
Follow a forward-thinking approach to anticipate and address customer needs, capturing customer data
Maintain stock in optimal condition
Handle exchanges and special requests
Develop and maintain good internal communication with other Dunhill stores and Head Office
Effectively and efficiently handle customer complaints in line with company policy
Administration:
Accurately follow all systems and procedures In accordance to Company's policies
Ensure all forms and procedures are used correctly, following through to completion
Communication:
Utilize all available forms of communication to ensure collaboration
Stay informed of all company communications
Health & safety:
Adhere to all company rules and HSE legislation
Compliance:
Adhere to company and Harrods store security procedures
Know how to use tagging and other security systems
Participate in all audits and counts
Assist in minimizing shrinkage
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)
Demonstrated understanding of the luxury market and its nuances
Sound product knowledge, ideally with experience selling high-value goods
Proficiency in using POS systems
Familiarity with retail inventory management software
Basic understanding of CRM systems
Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
Articulate and well-mannered, with a polished and professional personal presentation
Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
Ability to represent the Alfred Dunhill brand effectively and with confidence
Ability to work both independently and as part of a team
Ability to handle customer complaints and resolve issues professionally and efficiently
Ability to work under pressure and meet deadlines
Proactive and solution-oriented approach to problem-solving
Strong organizational and time management skills
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity
We foster empathy, curiosity, courage, humility, and integrity
We care for the world we live in
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
Initial screening call with Richemont Talent Team
Interview with the Hiring Manager
Interview with the Senior HR Manager