In-business Control Expert

Vista previa de la oferta

In-business Control Expert

Risk & Compliance

Discover your future at Citi

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Job Overview

As an In-Business Control Expert, you will play a pivotal role in strengthening the operational risk and control environment across the SSO Middle Office Department. This role is responsible for providing assurance over operational processes and controls by evaluating control effectiveness, identifying risks and gaps, and driving sustainable remediation and process improvements. The position partners closely with First, Second, and Third Lines of Defense to coordinate control testing, risk assessments, audits, governance activities, and reporting to senior management, while maintaining robust control documentation and inventory management. Additionally, the role supports the enhancement of the overall risk and control framework through innovative solutions, including the integration of AI capabilities to improve operational efficiency, control effectiveness, and strategic risk management.

Key Responsibilities:

• Perform independent reviews and testing of operational processes and controls to assess their design adequacy and operating effectiveness.
• Evaluate the existing control framework and recommend, design, and implement control enhancements aimed at minimizing operational risk and strengthening the overall control environment.
• Prepare and deliver clear, concise, and insightful reporting on control testing results, risk exposures, identified deficiencies, and remediation progress to senior management and relevant governance forums.
• Maintain and ensure accurate and comprehensive control inventories and documentation, in line with internal governance and regulatory requirements.
• Proactively identify emerging risks, control gaps, and process weaknesses; support the development of effective remediation strategies, including root-cause analysis, corrective action planning, and sustainable resolution of identified issues.
• Coordinate collaboration between operational teams and Second Line of Defense (2LoD) functions during periodic control testing, risk assessments, and governance reviews.
• Act as a key liaison with Third Line of Defense (Internal Audit) by coordinating information flow, facilitating audit activities, and overseeing the timely implementation of audit recommendations and agreed management actions.
• Initiate and coordinate ad hoc gap analyses, independent process reviews, and control assessments covering operational procedures, manuals, checklists, governance documentation, and process workflows.
• Participate in and drive the implementation of agreed process improvements, ensuring that corrective measures are effectively embedded and sustainably maintained within the operating environment.
• Identyfy opportunities to integrate AI into Governanace, Risk and Controls processes to improve operational efficency, enhance contol design and effectiveness and support strategic risk management initiatives.

Qualifications:

• Bachelor’s degree in Finance, Economics, Business Administration, Risk Management or a related discipline.
• Minimum 3+ years of experience in Operational Risk, Controls, Compliance, Internal Audit, Risk & Control, Governance, or a related function within a regulated financial services environment.
• Excellent written and verbal communication skills in English, with the ability to present complex risk-related topics to diverse audiences.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to utlize AI-enabled solutions to optimize internal controls and develop high quality assessments and governance documentation.
• Experience working with Manager’s Control Assessment (MCA), Risk & Control Self-Assessments (RCSA), or equivalent control assessment frameworks.
• Hands-on experience with control testing, risk assessments, issue management, remediation tracking, and audit coordination.

Skills:

• Strong analytical and critical-thinking capabilities
• Proactive and solution-oriented mindset
• Continuous improvement mindset with a focus on strengthening the control culture.
• Strong sense of ownership and accountability
• Ability to work independently and manage multiple priorities simultaneously
• Strong organizational and project coordination skills
• Resilience and adaptability in a fast-paced, evolving environment.
• Ability to translate complex findings into concise management reporting
• Ability to challenge constructively while maintaining strong working relationships
• Strong coordination and facilitation skills across multiple teams and senior stakeholders

Success Profile:

The successful candidate is a seasoned risk and control professional who combines strong technical expertise with excellent stakeholder management skills. They are comfortable independently challenging processes and controls, coordinating across all three lines of defense, driving remediation efforts, and providing trusted advice to management on risk and control matters. They demonstrate a strong commitment to fostering a robust control environment and a culture of accountability and continuous improvement.

What we offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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