Asset Servicing Custody Product Manager (Vice-President)

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Asset Servicing Custody Product Manager (Vice-President)

senior · Operations

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

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The Asset Servicing Custody Product team is at the forefront of developing next-generation Asset Servicing products for Citi's Global and Domestic Custody business lines. Citi provides settlement, custody, and asset servicing solutions to investor and intermediary clients through a global network spanning Asia, EMEA, and the Americas.

We are seeking a dynamic, forward-thinking Product Manager who will champion digital innovation and data-driven product development within the global asset servicing team. This is not a traditional product role — we are looking for a change agent who brings intellectual curiosity, digital fluency, and a bias for action to every challenge.

What you’ll do

• Work within the Custody Asset Servicing team to ensure it meets its goals as agreed with the Custody business, acting as a strategic product partner.
• Leverage generative AI, automation tools, and intelligent platforms to accelerate product development cycles and surface insights
• Act as a catalyst for change – identifying opportunities to digitise manual processes and modernise legacy workflows
• Use data analytics and market intelligence to agree product development priorities as part of the annual and ongoing plan with Custody business owners.
• Understand, communicate and implement global product strategies with primary focus on product extensions and digital capability enhancements.
• Help define new product scope, leveraging AI-driven research tools and data analysis to identify market gaps and client needs.
• Work closely with operations and technology to create detailed Business Requirements Documentation defining core product functionality based on client demand, market/regulatory requirements, and long-term strategic objectives.
• Work with internal partners (risk, legal, compliance) to ensure all new product developments meet internal business approval requirements, using digital workflow tools to streamline governance.
• Support relationship and sales teams acting as product expert when discussing new opportunities with clients, backed by data-driven insights and market analysis.
• Support the implementation of "pilot" clients where required, ensuring documented processes and procedures are in place, with digital tracking and reporting dashboards.
• Support key client projects by managing all aspects of Asset Servicing and Settlement testing, including identification of defects and their remediation using structured test management tools.
• Keep abreast of market trends and client needs using digital intelligence tools, working closely with clients and the coverage organisation to translate insights into product action.
• Review and influence/lobby local markets to follow industry standards on transparency and key data elements. Ensure Citi platforms are able to support and complement said enhancements.

What we’ll need from you

• Relevant experience in financial services product management, asset servicing, or custody operations.
• Strong securities background with specific focus on asset servicing, settlement, and custody workflows.
• Demonstrated AI & digital tool proficiency — experience using generative AI, data analytics platforms, or automation tools in a professional context is highly valued.
• Data literacy and analytical mindset — ability to interpret data, build business cases, and communicate insights to senior stakeholders.
• Proven client-facing experience — comfortable engaging directly with institutional clients and translating their needs into product requirements.
• Background in operational processes, technology platforms, and front office activities — able to bridge the gap between business and technology teams.
• Ability to analyse different processes and identify inherent risks, with a structured and methodical approach to problem solving.
• Excellent interpersonal and communication skills — able to influence senior stakeholders and articulate complex product concepts clearly.
• Both a strong team player and a self-starter — thrives in collaborative environments while also driving independent workstreams.
• Creative and resourceful problem solving — brings innovative thinking to product challenges and is not afraid to challenge the status quo.
• Proven project management and implementation skills — experience delivering complex, multi-stakeholder product initiatives on time and within scope.
• Certifications in Data Analytics, AI/ML, Product Management (e.g., CSPO, PMP, Google Data Analytics) as advantage

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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