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Product Manager, Card Benefits Experience
senior · Technology / Software Development
Build your product leadership career shaping digital benefits that make it easier for customers to get more from what they already have. You’ll partner with talented teams to deliver experiences that are intuitive, measurable, and built to scale.
As a Product Manager, Digital Benefits in the Benefits Experience team, you will own the strategy and delivery of customer-facing benefits journeys that improve discovery, understanding, activation, and ongoing engagement. You will translate customer needs and business outcomes into a prioritized roadmap, and you will guide cross-functional teams from discovery through delivery, measurement, and iteration in a highly regulated environment.
Job responsibilities
- Define and evolve a customer-centric product vision, strategy, and roadmap for digital benefits experiences
- Lead discovery through customer research, market analysis, and problem framing to identify high-impact opportunities
- Translate needs into clear product requirements, user stories, and acceptance criteria to enable delivery
- Own and maintain a prioritized backlog aligned to measurable customer and business outcomes
- Partner with engineering, design, analytics, marketing, and servicing to ship new capabilities and optimize existing journeys
- Establish product success metrics and use funnel analysis, customer insights, and experimentation to inform decisions
- Drive scalable personalization and content experiences that improve relevance, clarity, and engagement
- Communicate tradeoffs, sequencing, and dependencies clearly to stakeholders and delivery partners
- Ensure consistent customer experiences across channels by aligning teams on shared journeys and standards
- Proactively identify risks and operational impacts, partnering with Legal, Compliance, Risk, and Controls to mitigate issues
Required qualifications, capabilities, and skills
- Minimum 5 years of product management experience delivering customer-facing digital products
- Demonstrated end-to-end product lifecycle ownership (discovery, design partnership, delivery, measurement, iteration)
- Proven ability to define product strategy, build roadmaps, and prioritize backlogs to drive outcomes
- Experience authoring product requirements, user stories, and acceptance criteria in an Agile delivery environment
- Strong analytical skills, including KPI definition, product metrics, and funnel analysis to evaluate performance
- Experience partnering closely with UX design and research to improve usability and clarity
- Strong written and verbal communication skills, including influencing and presenting to senior stakeholders
- Experience operating in a regulated or risk-based environment with Legal, Compliance, Risk, Controls, Privacy, or Information Security partners
- Bachelor’s degree or equivalent practical experience
Preferred qualifications, capabilities, and skills
- Experience with consumer credit cards, loyalty, offers, rewards, or benefits platforms
- Familiarity with benefits ecosystems (eligibility, fulfillment, and partner dependencies)
- Experience building or partnering on personalization or decisioning capabilities (segmentation, targeting, content rules)
- Experience using experimentation and iterative delivery to optimize customer experience
- Track record of delivering sustained, measurable customer experience improvements
- Experience aligning multiple teams on shared platforms, APIs, and reusable components
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.