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Production Quality Coordinator (Commercial Lending)

mid · Retail & Commercial Banking

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Production Quality Coordinator, within PNC’s Dealer Floorplan Operations organization, you may be Pittsburgh, PA; Cleveland, OH; Cincinnati, OH; Kalamazoo, MI; or Dallas, TX.

In this role, you will be expected to work Monday - Friday, 8:00 am ET - 4:30 pm ET.

As a Production Quality Coordinator, you will be conducting Quality Control for two areas of the Dealer floorplan team. Part of this will be conducting due diligence for the loan servicing side or maintenance request side in DFP. For loan servicing requests, these typically deal with monetary transactions, whereas maintenance requests can consist of a variety of transactions such as adding a checking account onto record for WI. WI is the third-party loan tracking system that also tracks disbursement of funds for DFP.

The different portfolios of dealers you will be expected to deal with consist of Commercial and Auto. Commercial is typically heavy equipment, and Auto is typically the inventory that is at auto dealerships. Funding requests are often subject to same day SLA, which consist of anything received before 1:30 pm EST for Commercial and 2:30 pm EST for Auto. The system cutoff for WI is 5:30 pm EST. Work can be submitted in WI up until this time.

In this role, if any errors are found you will send the request back to the appropriate entity that submitted the request for correction. For requests indicating that payment be made via wire, another system, PSUI is used to complete the monetary transaction. If no errors are found for wire requests that are submitted, you will submit funds for release, so that funds can be submitted to customers who are under the Commercial or Auto portfolio.

You can expect to have a touch base with your supervisor in the morning to get a general idea of what will be assigned for the day and to discuss anything from the day prior. Additionally, you may connect with your supervisor again mid-day, so that they can get an idea of status of requests you are working on.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the CLLO organization.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area. Identifies issues requiring correction and facilitates correction.
Reviews standard transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Ensures the appropriate materials and documentation are available to complete the transaction and/or work process.
Supports the identification of systemic issues and escalates appropriately.
Supports the identification of continuous improvement opportunities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Effective Communications, Internal Controls, Managing Multiple Priorities, Operational Functions, Quality Management, Standard Operating Procedures

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $37,500.00 – $68,750.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08/07/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.