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(SENIOR) AREA MANAGER - COMMERCIAL
senior · Luxury & Retail
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
POSITION SUMMARY
The Area Manager is a leadership role responsible for driving commercial performance and operations excellence for the boutiques based in Hong Kong.
He/she leads the Boutiques within his/her area management, spending at least 70% of his/her time in the field delivering sustainable growth, elevated client experience and developing solid boutique teams.
He/she is responsible for constantly elevating the professionalism of the Boutique Management and their teams to be “best in class” and co-create action plan with them. He or she also ensures that all boutiques adopt a client-centric culture –sales and service driven- through thoroughly thought action plan shared and endorsed by all, supported by the corporate office.
RESPONSIBILITIES
Commercial & Business performance
- Works with the Retail Director to define strategic business plans and bridges between the Retail and cross function departments and Corporate Divisions within the organization
- Own and deliver sales, profitability and productivity
- Develop and execute robust retail strategies and action plans to drive growth across boutiques
- Closely monitor KPIs and proactively implement actions.
- Partner with merchandising and Supply chain teams to ensure optimal product assortment
- In direct relation with departments store when necessary to drive actions
- Works with the Retail Director to define strategic business plan and bridges between the Retail and cross function departments and Corporate Divisions within the organization
- Provide business insight on his/her dedicated zone
Boutique Operations Efficiency / Retail Performance
- Work as Business Partners across teams (retail & corporation) for all to achieve retail excellence and performance.
- Enhance boutique’s operation efficiency and effectiveness.
- Ensures SOP are constantly updated with the support of Retail Ops and closely followed at the frontline.
- Ensure full compliance in line with internal audit and labor regulations
Elevated Client experience
- Ensure consistent delivery and exceptional delivery of client experience in line with Cartier Standards
- Develop Clienteling strategies and Client’s engagement driving cross selling and client loyalty
- Develop High End clientele portfolio
- Deliver the highest standards of Visual Merchandising hand in hand with VM team.
- Collaborate with Marketing and VM teams to execute Boutique activations
Leadership & People development
- Fosters a culture of uncompromising excellence in frontline teams, ensures that retail team members are engaged, motivated and performing in accordance with the Maison’s vision and mission.
- Drive a performance driven culture with clear accountability, engagement and motivation
- In collaboration with the L&T team, develop and coach the teams,
- Advises the Retail Director on succession planning and on developing Boutique management through the identification of their development needs and career aspirations.
- Build succession planning
- Ensure recruitment, onboarding and training standards meet both commercial needs and Brands standards
Cross-functional Collaboration
- Key business partners of HR, L&T, Marketing, Operations
- Build relationships with landlords, and any relevant external partner
Education & Qualifications
- University degree required.
- Watch and Jewelry / Fashion / retail / luxury background definitely an advantage.
- Minimum 8-10 years of experience in retail management role – of which the last 3 is for a team of no less than 30 people.
- Candidates with more experience will be considered as Senior Manager
- Fluent in Cantonese and or Mandarin and English are required.
Specific competencies
- People leadership & talent development
- Results oriented
- Client Service oriented
- Execution Excellence
- Adaptability and agility
- Strong collaboration and influence
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