Commercial Loan Servicing Representative

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Commercial Loan Servicing Representative

entry · Retail & Commercial Banking

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative in Transaction & Processing as part of Commercial Banking Operations Division. Learn more about the career areas and business divisions at wellsfargojobs.com.

Functions of this role include resolving title issues and responding to customer inquiries (external and internal) about the status of titles via e-mail, fax, phone, and/or direct mail. Providing timely, professional, and accurate title information to customers, DMVs, and vendors. Gathering and reviewing title information from a wide variety of internal and external sources. Preparing title applications and other title paperwork and submit documents to customers or DMVs. Managing daily work activities with multiple software applications, including company systems as well as MS Office products (primarily Outlook, Word and Excel). Updating all work activities in systems of records with clear and concise documentation. Finally, releasing of titles for various scenarios (Paid in Full, State to State Transfers, Retitles, etc.).

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs

• Monitor loan system and resolve customer issues, and process complex transactions online

• Perform moderately complex administrative, transactional, operational and customer support tasks

• Act as primary loan servicing contact that involve construction monitoring and disbursements

• Monitor collateral and preparing payoff letters, releasing collateral

• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing

• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Basic knowledge and understanding of collateral documentation, perfection, and business entities

• Knowledge and understanding of equipment leasing or automobile title processing

• Ability to work effectively in a team environment

• Excellent verbal, written, and interpersonal communication skills

• Sound attention to detail and accuracy skills

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work in a fast-paced deadline driven environment

• Ability to work independently, proactively, and creatively while exercising sound judgement

• Basic knowledge and understanding of collateral documentation, perfection, and business entities

• Effective organizational, multi-tasking, and prioritizing skills

• Intermediate Microsoft Office skills

Job Expectations:

• Must be able to work on site 5 days a week Monday through Friday

• Ability to work additional hours as needed

• Relocation assistance is not available for this position

• This position is not eligible for Visa Sponsorship

Location:

• 600 South 4th Street, Minneapolis, MN

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.