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Interim Manager (12 Month Contract)
manager · Luxury & Retail
At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Job ID: 293016
Store Name/Number: ON-Upper Canada Mall (0516)
Address: 17600 Younge Street, Newmarket, ON L3Y 4Z1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
As an Interim Manager at Sephora, you will oversee the success of either our Store Operations, Beauty Services or the sales floor, or as we call it, our "Stage". Our leadership roles are all rooted in coaching and development, driving your teams to perform at their best while prioritizing the client experience. This position directly influences store performance by training your team to effectively utilize Sephora’s processes and inspiring them to exceed company goals. Reporting to the Store Director, the Interim Manager supports a team of Leads, Advisors, and/or Consultants. Our interim roles are fixed contract positions, that have a definitive end date. These roles are still eligible for Sephora’s Perks and Benefits!
What you’ll be doing as an Interim Manager at Sephora –
Training & Development. Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.
Passionate about Clients. Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
Performance Assessment & Development. Support annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
Visual Merchandising. Ensure merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.
We’d love to hear from you if –
You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.
You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.
Location, Availability, and Physical Requirements-
On-site: You will work at the location specified in the job posting.
Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.
Sephora’s Total Rewards-
The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.
The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.