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USI-EH27- MF Canada- L35 IOC Senior Analyst-Hyderabad
senior · Operations
The IOC supports enterprise infrastructure operations through proactive monitoring, incident response, patching, and operational support across server, network, backup, and monitoring environments. This role helps maintain infrastructure availability, supports issue resolution within service levels, and contributes to continuous improvement and automation across operational processes.
Work you'll do
As an IOC on the IT Services team, you will be responsible for:
- Monitor infrastructure, server, network, backup, and platform alerts using tools such as Cisco Meraki, SolarWinds, Dynatrace, HP OneView, Veeam, Cohesity, and related platforms
- Manage incidents, escalations, and root cause analysis activities in alignment with defined service level agreements and standard operating procedures
- Support patching, remediation, and operational maintenance activities across Windows servers, Linux servers, virtual machines, and endpoint management tools
- Coordinate with internal stakeholders and external vendors to resolve physical server, network, database, backup, and audio video equipment issues
- Contribute to process improvement, documentation updates, reporting, task coordination, and automation of repetitive operational activities
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Shift Timings: 24*7 in Rotational shifts
Qualifications
Required:
- Bachelor’s degree
- 3.5-5 years of experience in network and server monitoring within an Information Technology Infrastructure Library (ITIL) environment
- Experience with infrastructure monitoring tools such as Dynatrace, SolarWinds, Cisco Meraki, or HP OneView
- Experience with Windows server patching, Linux server patching, and security compliance activities
- Experience supporting backup platforms such as Veeam or Cohesity
- Experience working with servers, routers, switches, firewalls, Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP)
- Experience with incident management, problem management, and root cause analysis
Preferred:
- Experience with Microsoft System Center Configuration Manager (SCCM), Qualys, or Splunk remediation activities
- Experience supporting virtual environments using vSphere Client or Hyper-V
- Experience troubleshooting Microsoft SQL Server (MSSQL) alerts
- Experience creating Requests for Change (RFCs) and participating in Change Advisory Board (CAB) calls
- Experience preparing and sharing infrastructure operations reports
- Experience identifying process gaps and supporting automation initiatives