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Senior Vice President, Infrastructure Support Manager
senior · Technology / Software Development
We’re seeking a future team member for the role of Senior Vice President, Infrastructure Support Manager to join our TSG team. This role is located in Pune.
BNY is seeking a Network IT Service Manager to oversee the delivery, stability, security, and continuous improvement of network infrastructure services. This role is responsible for ensuring the organization’s network environment and associated platforms remain reliable, compliant, secure, and cost-effective in support of business operations.
The successful candidate will lead key service management activities across network, infrastructure reliability, IT asset lifecycle management, vendor oversight, financial management, vulnerability remediation, and regulatory compliance. This role will partner closely with infrastructure teams, external suppliers, and internal stakeholders to deliver high-quality services and strengthen operational resilience.
In this role, you’ll make an impact by:
- Maintaining accurate records of IT assets, including network components, hardware, and software, with strong controls around tracking, auditing, and lifecycle management.
- Driving service excellence through monitoring, performance management, and the identification of continuous improvement opportunities.
- Partnering with stakeholders across technology and business teams to understand service requirements, resolve issues, and provide updates on initiatives and performance.
- Managing external vendor relationships, including procurement coordination, contract support, service level oversight, and performance monitoring.
- Supporting IT financial management activities, including budget oversight, cost tracking, and optimization of infrastructure-related spend.
- Leading vulnerability management efforts across network services, ensuring timely identification, prioritization, and remediation of risks.
- Ensuring compliance with applicable regulatory, security, privacy, and operational requirements affecting network infrastructure.
- Managing the Secure Systems Development Lifecycle for network-related solutions and services.
- Fostering a collaborative, inclusive team environment that enables strong communication, accountability, and shared success.
- Supporting business continuity, resilience, and disaster recovery readiness for network services.
To be successful in this role, we’re seeking the following:
Required Qualifications
- Proven experience in IT service management, preferably supporting network infrastructure and enterprise services.
- Experience in infrastructure operations, service delivery, and support for network environments.
- Demonstrated experience managing IT asset inventories and third-party vendor relationships.
- Proven experience in IT financial management, including budgeting, forecasting, or cost control.
- Strong understanding of network security, vulnerability management, and compliance requirements.
- Excellent communication, organizational, stakeholder management, and problem-solving skills.
Preferred Qualifications
- Knowledge of IT service management frameworks such as ITIL.
- Experience working in highly regulated environments.
- Familiarity with cloud, data center, and enterprise infrastructure platforms.
- Relevant certifications in IT service management, networking, infrastructure, or cybersecurity.
Key Competencies
- Service Management and Delivery
- Network Infrastructure Operations
- IT Asset Lifecycle Management
- Vendor and Third-Party Oversight
- Financial and Budget Management
- Risk, Security, and Compliance
- Stakeholder Engagement
- Continuous Improvement
- Business Continuity and Resilience
- Team Collaboration and Leadership