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Southern Cal Regional Director, Banking
lead · Retail & Commercial Banking
We have a passion for taking care of our customers and employees, making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. At Chase, you’ll have the opportunity to help people make the most of their money so they can make the most of their lives.
As a Regional Director of Banking in Consumer Bank, you will lead a world class customer experience strategize to increase the growth of the deposits and banking business, develop and coach Market Directors, and oversee the management of the region alongside other executive leaders. You will also play a key role in ensuring our Customer Promise comes to life for our clients, by creating a culture of excellence and an environment that meets a high standard of customer service and excellence within the community.
Job responsibilities
- Manages and coaches Market Directors to drive results utilizing field behaviors across all consumer segments and a variety of branch formats
- Recruits, retains, and develops diverse talent and instills an environment where employees feel valued, supported, and able to achieve career growth
- Develops short-term and long-terms strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
- Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
- Leads through change effectively and sets clear direction, vision and purpose
- Ensures the region is effectively mitigating risk, adhering to sales practices and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business reviews
Required qualifications, capabilities, and skills
- 10+ years of management or other related leadership experience
- High school degree, GED, or foreign equivalent
- Proven track record of coaching and developing high performing teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
- Ability to identify needs of market segment in order to tailor strategies to grow the business
- Demonstrated ability building relationships and proactively collaborating with other lines of businesses
- Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
- Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle
- Ability to set the tone of commitment to diversity, equity and inclusion
- Strong commitment to upholding a sound risk and controls environment
Preferred qualifications, capabilities, and skills
- Bachelor’s degree or military equivalent
- Experienced in managing managers and remote management
- Familiarity of local or regional market trends and demographics
Travel requirement
- Ability to travel as required for in-person training and meetings which may include traveling out of state