Reconciliation Utility Oversight Manager – Operational Accounting Manager

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Reconciliation Utility Oversight Manager – Operational Accounting Manager

manager · Risk & Compliance

Wells Fargo is seeking an experienced and highly motivated Reconciliation Utility Oversight Manager to lead a Recon Oversight team of nine headcount within the COO Shared Services Reconciliation Utility.

This role is accountable for governance and control oversight across the Recon organization and for providing credible challenge over reconciliation quality, balance sheet certification, issue management, audit and regulatory readiness, and risk reporting. The successful candidate will bring strong people leadership, deep reconciliation and control expertise, sound judgement, and the ability to coordinate effectively with stakeholders across multiple Wells Fargo lines of business.

In this role, you will:

• Manage, develop, and set priorities for Recon Oversight team of nine headcount providing governance and control oversight across the Recon organization.
• Establish and maintain the oversight framework, quality standards, operating agreements, service-level expectations, and clear ownership across the Reconciliation Utility and its business partners.
• Direct risk-based reconciliation quality reviews and thematic assessments, challenge control execution, and ensure findings are documented, escalated, and remediated.
• Oversee the balance sheet reconciliation and certification process, including completion, accuracy, ageing, exceptions, extensions, and escalation of significant issues.
• Lead issue management and remediation governance, including intake, root-cause challenge, corrective-action tracking, sustainability validation, and timely escalation.
• Serve as the central coordination point for internal audit, external audit, regulatory examinations, and other independent reviews affecting the Recon organization.
• Validate reconciliation risk reporting, metrics, KPIs, KRIs, and executive commentary for completeness, accuracy, consistency, and appropriate escalation.
• Partner closely with Operations, Finance, Controllers, Risk, Compliance, Technology, Product, and line-of-business stakeholders to strengthen reconciliation governance and control outcomes.
• Represent Recon Oversight in governance forums, provide strategic consultation to senior leadership, and communicate emerging themes, material risks, and remediation status.
• Manage allocation of people and operational resources to meet oversight commitments and align delivery with the Reconciliation Utility's strategic objectives.
• Build a high-performing team through coaching, talent development, performance management, succession planning, and clear accountability.

Required Qualifications:

• 5+ years of Operational Accounting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• 3+ years of Governance and Compliance experience
• 3+ years of experience with applying, executing, reviewing controls or assurance with business processes
• 2+ years of Risk and Control Self-Assessment (RCSA) experience
• 2+ years of financial banking experience

Desired Qualifications

• 5+ years of banking operations, accounting, risk, controls, audit, or reconciliation experience, including leadership of senior professionals in a complex environment.
• Demonstrated ability to lead a team of approximately nine co-located headcount and establish clear accountability, priorities, and development plans.
• Deep knowledge of reconciliation governance, quality assurance, balance sheet certification, ageing, exception management, and risk reporting.
• Experience managing complex issues, corrective actions, audit requests, and regulatory examinations through resolution and sustainability validation.
• Strong understanding of operational risk, internal controls, policy governance, and applicable financial and regulatory reporting requirements.
• Ability to influence and coordinate stakeholders across multiple lines of business, including Operations, Finance, Controllers, Risk, Compliance, Technology, and Product.
• Experience developing executive reporting, validating data and commentary, and presenting material themes and risks in senior governance forums.
• Knowledge of reconciliation systems and processes, including Intellimatch, CRU, Oracle, cash, securities & consumer reconciliations, suspense accounts, and general ledger reconciliations and controls.

Governance & Operational Oversight

• Own and maintain the Recon Oversight framework, including governance routines, service-level expectations, operating agreements, policies, procedures, and RACI ownership.
• Direct a risk-based programmed of reconciliation quality reviews and thematic assessments across the Recon organization.
• Oversee balance sheet reconciliation certification, ageing, extensions, material exceptions, and timely escalation to accountable leaders.
• Monitor KPIs, KRIs, quality results, issue trends, and stakeholder feedback to assess control effectiveness and identify emerging risk.
• Provide senior leadership with clear, validated reporting on reconciliation performance, control themes, significant issues, and remediation progress.

Leadership & Team Management

• Manage and develop a co-located Recon Oversight team of nine headcount; set clear accountabilities, performance expectations, and delivery priorities.
• Build team capability through coaching, training, mentoring, and effective delegation across quality review, certification, issue, audit, regulatory, and reporting responsibilities.
• Ensure effective resource planning, workload balancing, performance management, succession planning, and continuity of critical oversight activities.
• Foster a high-performance culture grounded in integrity, constructive challenge, sound judgement, partnership, and timely escalation.

Control, Risk & Governance

• Provide oversight and credible challenge of reconciliation controls, quality standards, balance sheet certification, ageing, and exception management.
• Lead governance for issues and corrective actions, including identification, assessment, root-cause challenge, remediation tracking, escalation, and sustainability validation.
• Coordinate internal audit, external audit, regulatory examinations, and independent reviews, ensuring complete, accurate, and timely responses.
• Validate the accuracy, completeness, consistency, and appropriate escalation of reconciliation risk reporting, KPIs, KRIs, and executive commentary.
• Take a lead role in RCSA process, control ownership, business continuity, and other key risk and control processes applicable to the Recon organization.
• Escalate material control gaps, overdue certification, significant ageing, regulatory concerns, and unsustainable remediation to senior leadership.

Change & Transformation

• Taka a lead role in the improvements to the Recon Oversight operating model, quality-review methodology, reporting controls, and governance routines.
• Provide oversight and control input for strategic initiatives, system enhancements, migrations, and business-as-usual changes affecting reconciliation risk.
• Use review findings, issue themes, audit observations, and stakeholder feedback to drive standardization, simplification, automation, and sustainable remediation.
• Ensure changes include clear ownership, risk assessment, testing, implementation readiness, and post-implementation validation.

Stakeholder Engagement

• Act as oversight contact for senior stakeholders across Reconciliation Utility, Operations, Finance, Controllers, Risk, Compliance, Technology, Product, and multiple Wells Fargo lines of business.
• Take a lead role in coordination of governance forums, issue escalation, audit and regulatory engagements, and cross-functional remediation activity.
• Build transparent operating relationships within the Reconciliation Utility and business partners while preserving the independence and credibility of the oversight function.
• Present validated risk reporting, quality-review results, certification status, issue themes, and required decisions to senior leadership.

Job Expectations:

• Leadership & People Management: Leads a co-located oversight team, sets clear direction, develops talent, and creates accountability for high-quality outcomes.
• Governance & Credible Challenge: Establishes effective oversight, challenges control execution constructively, and drives timely corrective action.
• Risk & Control Judgement: Applies deep reconciliation, operational risk, audit, and regulatory knowledge to identify and escalate material concerns.
• Analytical & Reporting Discipline: Validates data, metrics, and executive commentary to ensure risk reporting is complete, accurate, consistent, and decision useful.
• Stakeholder Influence: Builds effective partnerships across multiple Wells Fargo lines of business and communicates clearly in senior governance forums.
• Issue & Change Leadership: Drives sustainable issue remediation and strengthens controls through standardization, simplification, and continuous improvement.

• This position is not eligible for Visa sponsorship
• Candidate must reside within a reasonable commute to a location listed in the posting
• This position offers a hybrid work schedule for three days in office, two days remote

Location:  Tempe, AZ D Building, South Complex, Tempe Ops Center

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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