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Associate Director, HRBP Customer Operations North America
senior · Human Resources
Role Purpose
The HR Business Partner for Customer Operations North America serves as a strategic advisor to the regional leadership team, driving business performance through a focused and forward-looking people agenda. This role translates business priorities into impactful HR agenda with a strong people-first mindset, ensuring the organization is structured, skilled, and engaged to deliver growth, service excellence, and productivity targets.
Operating within a large and complex North America market, the role is instrumental in connecting global Customer Operations priorities with local execution. It plays a critical role in stabilizing performance while enabling transformation at scale.
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
Key Responsibilities
Strategic Business Partnering
Partner with Customer Operations NA leadership to translate business priorities into a targeted HR agenda with a people-first mindset
Provide strategic advice on organization effectiveness, workforce planning, and leadership capability
Enable delivery of productivity, service, and transformation goals
Organization Design & Workforce Planning
Drive organization design aligned to business priorities and operating model evolution
Lead workforce planning to ensure the right skills, roles, and capacity are in place
Identify and address capability gaps, including future-ready skills
Talent Management & Performance
Lead talent and succession planning to ensure strong pipelines for critical roles
Drive robust performance management, including calibration and differentiation
Support development and retention of high-performing and high-potential talent
Culture, Engagement & People Care
Build a high-performance, accountability-driven culture
Embed and continuously drive people care initiatives to strengthen employee experience and wellbeing
Drive engagement actions aligned to regional context and business priorities
Strengthen leadership effectiveness and team dynamics
Transformation & Change Management
Lead the people agenda for key transformation initiatives
Drive adoption of new ways of working across the NA organization
Partner with leaders to manage change impact, communication, and engagement
Ensure transformation is delivered with clear linkage to business outcomes and people impact
HR Governance & Delivery
Deliver core HR processes (middle and end of year, talent forums, workforce plans)
Ensure compliance with global HR policies, reward frameworks, and governance standards
Leverage data and insights to inform decision-making and track performance outcomes
Skills & Experience
Proven senior HR Business Partnering experience in a complex, matrix environment, preferably within CPG industry
Strong expertise in organizational design, talent management, and workforce planning
Experience leading transformation and change initiatives
Experience supporting and influencing senior stakeholders to drive business outcomes
Strong analytical and problem-solving capability
Pay: The pay range for this position is $146,200 to $219,400. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
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Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
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