USI-EH-FY27-EA-MF AU- USI Executive Assistant- Senior Services Support Associate_Senior Analyst

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USI-EH-FY27-EA-MF AU- USI Executive Assistant- Senior Services Support Associate_Senior Analyst

senior · Other

USI Executive Assistant - Senior Services Support Associate – Deloitte Support Services India Private Limited

Join our team of dedicated enabling area professionals in Deloitte US’ organization in India (USI) who support global teams.

We are looking to recruit outstanding individuals to become a pivotal part of our Executive Assistant Team within Finance & Shared Services in our Hyderabad office. The role will be of interest to those who have a positive attitude, willingness to learn and good organisational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.

Work you’ll do

As Executive Assistants seeking new challenges, you will have access to a comprehensive support and training package designed to equip you with the skills and competence that will be invaluable to you if you wish to explore a career as either an Executive Assistant or other roles within Deloitte. The role will be of interest to those who have a positive attitude, willingness to learn and good organisational skills.  Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.   You will be continually working on improvements and efficiencies to ensure processes are optimised utilising technology and tools

Responsibilities of the role include:

• Calendar Management: Organizing and maintaining the calendar, scheduling appointments, meetings, and conference calls.
• Travel Arrangements: Planning and booking travel, including flights, accommodations, and itineraries, while ensuring adherence to travel policies and budget considerations. Manages travel requests, approvals and complex itineraries
• Expense Reporting: Assisting with the preparation and submission of expense reports, ensuring they are accurate and submitted in a timely manner
• Supporting Meeting: Materials, coordinating schedules, organizing logistics and diary invites. Assists in organising in-person experiences for partners' meetings e.g. Practice townhalls, client meetings, and team community events
• Queue Management: Manage requests and tickets through the ServiceNow portal/Mailbox, as applicable
• Quality Management: Adhere to Quality Assurance policies by filing all deliverables, as well as all correspondence with EAs and other requestors in the designated Microsoft Teams folders 
• Document Management: Update service documentation and training manuals (SOPs, Process Maps and SIPOCs) when required
• Out-of-Office alternative contact: Supporting the movement of client emails during periods of absence and leave of Senior Directors
• Building Professional relationship: Building strong relationships with key client EAs and establishing a rapport with clients, Partners, Directors, and staff.
• Business Continuity planning: Cover during periods of holiday and sickness and support ad hoc projects/tasks for Senior Directors
• First level Escalation Management: Coordinating with the team on a day-to-day basis and act as a point of escalation for the team to resolve complex queries
• Adhoc Management: Support with and respond to ad hoc requests and general queries from EAs in a timely manner

Responsibilities include but are not limited to:

• Performing Quality Check (QC) for the requests completed by the team members
• Work on requests and deliverables to be up to date on all the process related updates
• Provide feedback to the aligned team members on the findings in the QC undertaken
• Strengthening and driving quality standards and controls awareness across the team through training, upskilling, engaging and communicating
• Produce quality reports and summaries as per the QC framework and share with the team members and the Assistant Manager for further action
• Support training needs based on the skill gap identified in the QC
• Have a good understanding of all the processes in the team to the level of execution

• Provide training to new hires, refreshers, helping upskill the team members in the areas they are lacking

Stakeholder Management:

• Proactively communicates in a transparent manner with the USI Assistant Manager and USI membership firm’s Stakeholders regularly regarding Quality checks, training requirements identified after performing gap analysis etc.
• Work with the USI Assistant Manager to understand and align with delivery center strategy. Be responsible for building relationships with stakeholders in USI and USI membership firms.

Team Responsibilities:

• Responsible for the quality of the deliverables
• Work closely with the USI management team and USI membership firm’s stakeholders to deliver high quality deliverables
• Provide feedback to the team based on the findings in the QC performed
• Provide recommendations to the Assistant Manager on training needs based on the gaps identified in QC
• Actively co-ordinate with the team on a day-to-day basis including training, timekeeping and supporting in meeting the service level agreements (timelines, utilisation, quality etc.)
• Act as a point of escalation for the team to resolve complex queries
• Produce quality reports, schedules, and summaries as per the requirements shared
• Ensure that all the work deliverables are dealt in line with the agreed terms and SLA’s
• Support the team during high volumes but continue to maintain focus on QC

Communication:

• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the USI membership firm’s stakeholders
• Support the USI Assistant Manager in resolving escalations received in relation to processes owned by the team by reviewing action taken and offering up recommendations for improvement
• Proactively identify & raise potential issues to the EDC Service Delivery Manager for discussion with the USI membership firm’s Delivery Manager and lead the team to take the necessary agreed and cascaded actions

The key skills required:

• The successful candidate will be able to demonstrate a professional, friendly, approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
• Can analyse a problem and see a bigger picture, demonstrating the ability to overcome barriers
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities
• Committed to working with their team to maintain a positive team spirit
• Good listener with a calm manner, and the ability to ask effective questions
• Able to communicate in writing at all levels, displaying good email etiquette
• Excellent customer service skills, and a good telephone manner
• Team player who is reliable and respects others, with a desire and drive to meet and exceed team targets
• Must demonstrate a methodical, analytical, and clear approach to problems
• Can act with urgency when necessary
• Is open, receptive, and adaptable to change
• Demonstrates integrity and a can-do attitude

Qualifications Required:

• Any Graduate with 3-5 years of experience in Admin assistant roles
• Good working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook)
• Ability to plan, prioritise, multi-task and manage own workload to tight deadlines
• Proactive and creative approach to problem solving - ability to 'think outside the box'
• Diligent, conscientious and with a strong attention to detail and a Team Player
• Strong written and verbal communication skills; ability to draft own correspondence
• Ability to handle sensitive information with integrity and confidentiality.
• Ability to adapt to changing schedules and demands

Work Location: Hyderabad

Work Timings: 6:30 a.m. to 3:30 p.m. | 5.30 a.m. to 2.30 p.m.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.  

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.