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USI-EH27-UKHRS-HR Admin-Specialist Assistant Manager
senior · Human Resources
HR Services Assistant Manager - Deloitte Support Services India Private LimitedJoin our team as Team Lead (Assistant Manager), HR Operations, where you will lead a team of HR professionals responsible for delivering high-quality, end-to-end HR services across exit management, leave administration, employee lifecycle changes, transactional processing, and reference requests. You will provide day-to-day leadership, oversee workflow and service performance, manage escalations, and drive continuous improvement to support efficient and consistent employee experience.The primary purpose of this role is to lead and manage the UK Transactions and Ireland HR Administration teams, ensuring the consistent delivery of customer-focused HR processes across the employee lifecycle. The role holder will oversee transactional, exit, leave management, and reference services, ensuring that all activities are completed accurately, efficiently, and in line with agreed service-level agreements and quality standards.
Key Responsibilities•Lead, manage, and develop the UK Transactions and Ireland HR Administration teams, fostering a collaborative, customer-focused, and high-performing environment.•Oversee the accurate and timely processing of employee data and HR transactions within the HRMI (Workday and SuccessFactors) systems.•Manage employee exit processes, ensuring a smooth, well-coordinated, and compliant transition for departing employees.•Oversee employee lifecycle activities, including leave administration and the accurate maintenance of related employee records.•Manage the preparation and issuance of employee reference documentation, including employment verification letters, mortgage reference letters, and other employee-related references.•Monitor team performance against agreed service-level agreements, key performance indicators, quality standards, and operational targets.•Ensure HR administration processes are delivered consistently across the UK and Ireland, while accounting for relevant local regulatory requirements.•Review and improve processes to increase efficiency, accuracy, responsiveness, and the overall employee experience incorporating continuous improvements and incorporation of automation through AI•Identify operational risks, resolve escalated issues, and implement appropriate corrective actions.•Maintain accurate, confidential, and up-to-date employee records in accordance with applicable policies and data-handling requirements.•Collaborate with HR stakeholders and internal customers to resolve queries and deliver effective solutions.•Produce and review management information relating to service performance, workload, quality, and continuous improvement initiatives.•Ensure team members are appropriately trained, supported, and equipped to deliver high-quality HR administration services.
Work you’ll doAs a part of this team, you will be involved with the following:Team Management:•Ensure teams are supported to deliver processes and work in a cohesive manner providing guidance and support as needed.•\Ensure that the relevant USI and onshore compliance needs are adhered to / completed within agreed timescales.•Ensure that all requests for leave / flexibility are approved with minimal impact on service delivery.•Comply with the USI R&R policy, processes, procedures, support in timely recognition of USI team members.
About DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms,and their related entities. DTTL and each of its member firms are legally separate and independent entities . DTTL (also refe rred to as “Deloitte Global”)does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, th eir related entities thatoperate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under therules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.Copyright © 2017 Deloitte Development LLC. All rights reserved.•Actively manage and support the team on a day-to-day basis including providing one-to-one coaching, training and development, management of timekeeping, leaves/PTO, organization of shift patterns, resource planning, hiring and ensuring service level agreements and targets are met.•Effectively manage and resolve conflict and cultivate a culture built upon respect & inclusion.
Stakeholder Management:•Always ensure regular, proactive and transparent communication with the onshore stakeholders regarding project and service updates, business as usual activities, system issues, team updates, training schedules, etc.•Keep the stakeholders apprised of changes to the USI policies and procedures relevant to them. Be responsible for building and maintaining strong relationships with stakeholders. Actively engage with onshore stakeholders to fully understand impact of decisions.•Preparing daily, weekly and monthly operational reports related to SLAs/KPIs and other performance parameters
Service Delivery:•Responsible for the end-to-end process delivery of the HR Admin Process.•Ensure that agreed processes are delivered in line with the agreed service levels and that any deviation from this standard is highlighted immediately to the local and onshore leaders outlining proposals for resolution•Responsible for ensuring that team training is scheduled in line with process and business requirements and that process documentation is aligned to support training requirements.•Responsible for gaining an in-depth understanding of the customer requirements and expectations relating to processes delivered by the onboarding team.•Identify opportunities for improvement and consult with the leaders to agree solutions utilizing CSI methodology. Create and lead a culture of continuous service improvement.
Communication:•Create and lead a culture of open, proactive and transparent communication between the USI and onshore teams.•Support with the resolution of escalations and putting in place actions to mitigate future recurrences.•Lead team briefings and teambuilding activities.•Report and present suggested service delivery improvement recommendations including those from the USI teams for discussion with onshore leaders / stakeholders.•Proactively identify & raise potential issues related to the team for discussion with the stakeholders. Cascade and support the implementation of agreed actions with the Analysts and Sr. Analysts.
Other Responsibilities:•Ensure all requirements for new joiners are in place prior to the joining date.•Take responsibility for one’s own development and continuous learning relating to relevant policy, legislative and process developments ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role.•Always ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation.•Audit of representative sample of each activity (Leave / Lifecycle and Transactions and References)
About DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms,and their related entities. DTTL and each of its member firms are legally separate and independent entities . DTTL (also refe rred to as “Deloitte Global”)does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, th eir related entities thatoperate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under therules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.Copyright © 2017 Deloitte Development LLC. All rights reserved.
Work Location: Hyderabad Shift Timings: 2 PM to 11 PM (likely to change as per business requirements
QualificationsRequired:•MBA degree with 6 to 7 years of relevant HRS work experience in HR Shared Services / HR Administration domain•Experience in UK or any other international HR service delivery – minimum 5 years. Experience in people management (responsible for performance management) – minimum 2-3 years•Have managed team size up to 10-15 FTE’s – minimum 2-3 years•Good operational experience or knowledge with HR processes and systems related to Exit management for full time / part time / contract employees, employee leave management, transactions and reference letter issuance•HR Admin communication and time management skills•Extensive reporting experience including knowledge of process and data usage. Knowledge of standard metrics and key performance indicators•Strong relationship and communication skills across multiple countries and cultures•Excellent teaming skills are required to work in a virtual work environment. A self-starter, self-motivated and able to work with specific but minimal direction.•Extensive technical experience in Microsoft Excel (Intermediate), Microsoft PowerPoint (Intermediate) and Power BI will be an added advantage.•Analytical thinking and problem-solving abilities.
Preferred:•SuccessFactors knowledge•Workday Experience
How you’ll growAt Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
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About DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms,and their related entities. DTTL and each of its member firms are legally separate and independent entities . DTTL (also refe rred to as “Deloitte Global”)does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, th eir related entities thatoperate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under therules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.Copyright © 2017 Deloitte Development LLC. All rights reserved.transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.