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Account Manager
Sales & Business Development
Funeral Home Portal Account Manager/ Sales Representative
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/government
About the Role
The Funeral Home Portal Account Manager/Sales Representative is responsible for promoting, selling, and increasing utilization of the VitalChek Funeral Home Portal among funeral homes, mortuaries, cremation providers, and related organizations. This role partners with state and local government agencies to support portal adoption, educate funeral directors on the benefits of electronic ordering, and drive transaction growth through ongoing customer engagement and training.
Responsibilities
Sales & Business Development
- Promote and sell the Funeral Home Portal to funeral homes within assigned territories.
- Build relationships with funeral directors, office managers, and industry associations.
- Generate leads through agency-provided contacts, funeral home associations, and market research.
- Conduct prospecting activities, including outbound calls, emails, and virtual meetings.
- Qualify opportunities and identify high-potential funeral home customers.
- Schedule and conduct product demonstrations for prospective users.
Customer Education & Training
- Demonstrate portal functionality and benefits to funeral home personnel.
- Train customers on ordering death certificates, burial permits, and related services.
- Assist customers with onboarding and adoption efforts.
- Ensure customers understand available delivery, reporting, and payment options.
Relationship Management
- Serve as a trusted advisor to funeral home customers and agency partners.
- Maintain regular contact with customers to encourage ongoing usage and identify expansion opportunities.
- Address customer concerns and coordinate with product, support, and operational teams when necessary.
- Support agency outreach initiatives promoting portal participation.
Performance Management
- Monitor portal utilization and transaction growth within assigned accounts.
- Maintain accurate sales activity records and pipeline updates.
- Provide regular reports on outreach efforts, customer engagement, and adoption metrics.
- Focus on increasing portal usage and revenue generation.
Requirements
- Excellent presentation and communication skills.
- Ability to conduct virtual product demonstrations and training sessions.
- Strong relationship-building and consultative selling skills.
- Ability to conduct virtual meetings, product demonstrations, and training sessions.
- Demonstrated customer service, hospitality, retail, or other client-facing experience.
- Self-motivated with the ability to manage priorities and work independently.
- US Citizenship required
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