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Full-time Client Advisor at Somerset ( Temp)
entry · Luxury & Retail
ESSENTIAL JOB FUNCTIONS
Sales Generation:
- Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
- Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
- Assists Boutique Manager with execution of store marketing initiatives
Customer Service:
- Provides superior customer service
- Greets all customers
- Offers assistance in accordance with store customer rotation system
- Answers all customer questions, offers alternate product if requested product is not available
- Seeks assistance when unable to fully meet customer needs
- Processes customer repairs when requested
- Sends thank you notes to customers within two weeks of a purchase
- Maintains store log of customer product requests
Operations:
- Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
- Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
- Ensures facility maintenance, presentation and organization
- Exhibits proficiency in computer programs used by the Company